10/29/2026
Most cleaning agreements say what gets done. Far fewer say who finds out about it, and how.
Whether anyone signs off on a visit, and whether that sign-off lives in a binder nobody opens or somewhere the client can actually see it. How often a written report is expected, and whether that interval was ever agreed or just drifted into being. Who writes it, somebody on site while the work is fresh or somebody at a desk afterward. What goes in it on the weeks when nothing went wrong, which is most weeks. Whether photos are expected, and whose time that is. What happens to the whole routine when the person who used to read the reports moves on.
Reporting is rarely written into a scope as work, and it is still work.
How much reporting do your contracts actually ask for?