Hartsville/Trousdale Water & Sewer

12/30/2025

🕗 Holiday Office Closure Notice 🕗

The Hartsville–Trousdale County Water & Sewer Utility District office will be closed on Wednesday, December 31, 2025, and Thursday, January 1, 2026, in observance of the New Year holiday.

We will resume normal business hours on the next scheduled business day.
Thank you for your understanding, and we wish everyone a safe and happy New Year.

12/22/2025

🎄 Hartsville–Trousdale County Water & Sewer Utility District
Christmas Holiday Office Closure

Please be advised that the Hartsville–Trousdale County Water & Sewer Utility District office will be closed Wednesday, December 24 through Friday, December 26, in observance of the Christmas holiday.

Our office will reopen Monday, December 29 at 7:30 AM.

We appreciate your understanding and wish everyone a safe and joyful Christmas holiday.

12/17/2025

📌 Water/Sewer Billing Due Dates & Payment Options (Please Read!)

All Water/Sewer bills are due on the 10th of each month. If the 10th falls on a weekend or holiday, payment is due the next business day.

✅ Late Fees & Cut-Off Schedule

If your bill is not paid by the 10th, a small late fee will be added to your account.

You then have 10 additional days to bring the balance current.

If your bill remains unpaid on the 20th of the month, a $45.00 past due fee will be added at 4:00 PM.

Water service will be disconnected the following morning.

If payment is made after 3:30 PM, an after-hours reconnect fee of $75.00 will be required to restore service.

💧 Ways to Pay Your Bill
🏢 In Office / By Phone:
322 Broadway (Mon–Fri, 7:30 AM–4:30 PM)
📞 615-374-3484
📬 Night Drop Box available at this address

💻 Online Payments:
https://hartsville.utilitydistrict.com/

☎️ IVR (Automated Phone Payment):
Call 866-752-3046

🏦 Automatic Bank Draft:
Complete this form:
https://cms8.revize.com/revize/trousdaletn/Water%20Utility/Bank%20Draft%20Agreement%20Fillable.pdf
Submit by email to [email protected]
or drop off at the office.

💳 Credit Card Auto Pay:
Sign up here:
https://hartsville.utilitydistrict.com/

⚠️ Reminder: Any time you use a debit/credit card, a processing fee is added to the transaction.

Thank you for helping us keep accounts current and service interruptions to a minimum!

12/10/2025

12:15-update-water service has been restored

There will be a brief interruption in water service in the area of Old Hwy 25 and Boat Dock Rd. We apologize for any inconvenience this may cause.

This interruption will also include Oldham Rd and Badgett Ln.

11/25/2025

🍁 Office Closure Notice – Thanksgiving Holiday 🍁

Our office will be closed on Thursday, November 27, and Friday, November 28 in observance of the Thanksgiving holiday.

We will reopen on Monday, December 1 at our normal business hours.

We hope everyone has a safe and happy Thanksgiving! 🦃🍂

You may still pay your bill online - https://hartsville.utilitydistrict.com/ , via the IVR system (866) 752-3046, or utilize our after-hour night drop.

11/10/2025

We are aware of a service disruption in the Walnut Grove and Sulphur College areas. We have dispatched a crew to rectify the issue.

10/21/2025

📢 Office Closure Notice

Our office will close at 11:30 AM on Thursday, October 23 so that our team may attend the funeral of our General Manager’s mother.
We will reopen at 7:30 AM on Friday, October 24.

We appreciate your patience and understanding as we support our work family during this difficult time. 💙

https://www.sellarsfh.com/obituaries/Clara-Neeley-Crook?obId=46015094

You may still pay your bill online - https://hartsville.utilitydistrict.com/ , via the IVR system (866) 752-3046, or utilize our after-hour night drop.

View Clara Neeley Crook's obituary, contribute to their memorial, see their funeral service details, and more.

10/21/2025

12:45 update - water has been restored to the area.

We are aware of an issue in the Middle Fork Rd/Celsor Rd/Carter Branch Rd area. You may experience little to no water pressure until repairs are complete.

10/13/2025

1:20 PM Update - Water service has been successfully restored in the area. Please note that following any line break or repair, you may experience air in your water lines.

To clear the air from your system, simply run your faucet for a few minutes until the water flows smoothly.

We appreciate your patience and understanding during this process.

On Tuesday, October 14, 2025, commencing at approximately 7:30 am, the water service from the Goose Creek Bridge to Hwy 10 will be temporarily suspended for a brief duration. We apologize for any inconvenience this may cause.

10/07/2025

11:47 AM - UPDATE - the water is back on. Those affected may experience air in their lines while they are being flushed out.

Please be advised that water service in the Lock 6 Road area will be temporarily interrupted beginning at approximately 7:30 AM on Wednesday, October 8, 2025, to allow crews to connect to the new water line.

We appreciate your patience and understanding during this necessary work and apologize for any inconvenience this may cause.

10/06/2025

The water service on Darrell Lane will be temporarily interrupted while Jones Brothers connects to the new water line. We appreciate your patience and understanding during this brief outage and apologize for any inconvenience it may cause.

09/22/2025

11:00 AM - The water is back on, those affected may experience air in the water line.

We have been notified of an issue with the water on Ed Seay Gregory Ln. We have someone on the way to address the issue.

A leak has been identified, and a crew is on the way to rectify the issue.