Hartsville/Trousdale Water & Sewer

Hartsville/Trousdale Water & Sewer Hartsville/Trousdale Water & Sewer Department

08/10/2026

On August 11, beginning at 8:00 AM we will be changing out a hydrant on Lock Six Rd. There may be an interruption in service from Latti Reese to River Front Estates while work is being performed. We apologize for any inconvenience.

08/04/2026

4:00 PM Update - Water has been restored to the area.

🚧 Water Service Update – Morrison Street Area 🚧

We are currently experiencing an issue with the pumps at our Morrison Street pump station. A contractor is on-site and is actively replacing the failed equipment.

Customers in the affected area may experience low water pressure or temporary water outages while repairs are being completed. At this time, we anticipate service could be interrupted for at least a couple more hours, but the exact restoration time will depend on the repair process.

We appreciate your patience and understanding as our crews and the contractor work to restore service as quickly and safely as possible.

We will provide updates as more information becomes available.

07/30/2026

📢 NOTICE TO CUSTOMERS – NO CONTACT ADVISORY LIFTED

Hartsville-Trousdale Water & Sewer Utility District has received the results of all required water quality testing related to the recent chemical spill incident.

We are pleased to report that all test results have come back clear, and in consultation with the appropriate regulatory agencies, the "Do Not Contact" advisory has been lifted effective immediately for all customers who were previously affected.

Customers may now resume normal use of their water for drinking, cooking, bathing, washing, and all other household purposes.

We appreciate the patience and cooperation of our customers throughout this incident. Protecting the safety of our water system and our community remains our highest priority. We also want to thank our employees, emergency responders, TDEC, and everyone involved in the response and testing efforts.

If you have any questions or concerns, please contact our office at 615-374-3484 during normal business hours.

Thank you for your understanding and continued support.

Hartsville-Trousdale Water & Sewer Utility District

07/27/2026

HARTSVILLE/TROUSDALE WATER & SEWER UTILITY DISTRICT
DO NOT USE WATER ADVISORY - MACON COUNTY - GREEN GROVE ROAD
PRECAUTIONARY NOTICE

Date: July 27, 2026

IMPORTANT NOTICE TO CUSTOMERS

This advisory applies to all customers between 2882 and 4857 Green Grove Road.

Due to a recent incident affecting the water system, and in coordination with the Tennessee Department of Environment and Conservation (TDEC), the Hartsville–Trousdale Water & Sewer Utility District is issuing this precautionary Do Not Use Water Advisory until water quality testing has been completed.

Until this advisory has been lifted, DO NOT use the water for:
• Drinking
• Cooking or food preparation
• Brushing teeth
• Showering or bathing
• Washing dishes
• Washing clothes
• Preparing infant formula
• Giving water to pets or livestock
• Any other household or commercial use

Water samples have been collected and are being analyzed. This advisory will remain in effect until laboratory testing confirms that the water is safe for normal use.
The Utility District will notify all affected customers immediately once test results are received and TDEC has approved lifting the advisory.
We understand this is a significant inconvenience and appreciate your patience and cooperation while we work to ensure the safety of our customers.

The Hartsville–Trousdale Water & Sewer Utility District has cases of water at the Water Department for anyone that needs it. We are located at 322 Broadway.

Thank you for your cooperation.

07/13/2026

‼️2:15PM Update - hydrants have been replaced and water has been restored.‼️

🚧 Public Notice – Fire Hydrant Replacement 🚧

On Wednesday morning, beginning at approximately 8:00 AM, crews from the Hartsville/Trousdale Water & Sewer Utility District will be replacing fire hydrants on Marlene Street.

During this work, customers throughout town may experience temporary fluctuations in water pressure. We will work to complete the project as quickly as possible and restore normal service.

We appreciate your patience and understanding as we make these improvements to our water system.

07/07/2026

🚧 Water Service Notice – Taylor Avenue 🚧

Beginning at 8:00 AM on Wednesday, July 8, 2026, water service on Taylor Avenue will be temporarily interrupted while our crews make necessary repairs.

We are working to complete the repairs as quickly as possible and restore service promptly.

We apologize for any inconvenience and appreciate your patience and understanding.

07/07/2026

📭Important Billing Update✉️

Due to the unexpected delay in the delivery of this month's utility bills, Hartsville/Trousdale Water & Sewer Utility District will not assess late penalties until the morning of July 16.

If you have not yet received your bill, you may contact our office at 615-374-3484 to obtain your account balance or make a payment.

We apologize for the inconvenience and appreciate your patience and understanding as this mailing delay is resolved.

06/30/2026

📬 Utility Bill Delivery Update

We want to let our customers know that there is an unexpected delay in the delivery of this month's utility bills.

Our bills were processed and mailed on schedule. However, our billing vendor has informed us that the U.S. Postal Service's Louisville processing facility is currently experiencing delays due to the installation of new mail processing equipment. Because of this, the bills have not yet entered the normal delivery process.

The USPS has advised that these delays are expected to begin clearing up, and customers should start receiving their bills this week.

Please remember that customers are still responsible for their account balance, even if their paper bill is delayed. If you have not received your bill and would like to check your balance, make a payment, or verify your due date, please contact our office at 615-374-3484, and our staff will be happy to assist you.

We sincerely apologize for the inconvenience and appreciate your patience and understanding while the Postal Service works through this temporary delay.

06/22/2026

UPDATE 11:45 -
âś… Water Service Restored âś…

Repairs have been completed, and water service has been restored in the Puryears Bend area following damage to a water line caused by construction activities.

Customers may experience some air in the lines or temporary discoloration of the water. If this occurs, please run cold water for a few minutes until it clears.

Thank you for your patience and understanding while our crews worked to make the necessary repairs.

⚠️ Water Service Notice ⚠️

Michael's Pipeline has accidentally struck a water line in the Puryears Bend area. Our crew has been notified and is currently en route to assess and repair the damage.

Customers in the area may experience low water pressure or temporary service interruptions while repairs are being made.

We will provide updates as more information becomes available. Thank you for your patience and understanding.

Address

322 Broadway
Hartsville, TN
37074

Opening Hours

Monday 7:30am - 4:30pm
Tuesday 7:30am - 4:30pm
Wednesday 7:30am - 4:30pm
Thursday 7:30am - 4:30pm
Friday 7:30am - 4:30pm

Telephone

(615) 374-3484

Website

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