Westover Hills Coin Laundry

12/31/2022

Hello Westover Hills Coin Laundry Customers!
I hope you all have had a safe and happy month of December and continue forward into a productive and prosperous new year!
With that in mind, I want to assist our customers in developing better skills in communicating with myself and any other representative of the mat when there is a conflict.
The video below is posted to demonstrate the attitude I get when trying to help customers that call or in person.
You simply can not interrupt me when I am trying to talk.
You can’t play manager when you are not the manger of THIS BUSINESS.
You can’t get upset because questions are asked rather than you telling me what I’m gonna do.
And in the event YOU CHOOSE to contact management with the over talking, not listening for solutions but only to argue, want to make threats because your are not accustom to someone talking to you as an adult speaking to another adult, the conversation will be “muted”, ended, period.
I’m sorry that some of my customers are apparently used to speaking down or over people and getting the results they want but that doesn’t work for me.
We will mutually respect each other and allow each other to speak.
Please stay focused on the issues at hand which is your laundry, not me. Personal insults will end the conversation also. If I don’t insult you you don’t have a right to insult me just because you are the customer.
There is an expectation of customer conduct the same way you have an expectation for my conduct.
Please refer to the HUGE SIGN on the wall in the laundry mat before you call. And any morals you were raised with before you choose to speak to someone any kind of way and think you eventually you will not receive the same.
Let’s have a great 2023!
I’m here to help all of our customers that want to be helped.
If you want to just call to argue and fuss I can not assist you with that.
Be safe and everyone have a great weekend!!

https://youtube.com/shorts/B4Ju-OZXhAE?feature=share

04/05/2022

Please don’t do ghetto, uneducated, disrespectful things such as write on ANY PROPERTY in the laundry mat.
This was the dumbest thing a person could do.
This is lack of home training and education.
Don’t pick up the phone and call, but promote your number on a business poster in somebody’s business.

I’m not quiet sure why so many from this community think it is civilized or cute to keep destroying this laundry mat and vandalizing property, but that is a direct reflection of your intelligence and lack of common sense.
Stuff like this is exactly why the west side is changing and they pushing folks out and they are upgrading this side of town. When all we could do was scream “west side” this is how you treated the entire community!
Do better for yourself and others in the community or stay out of the laundry mat, you already know how I get down.
Have a great week!

09/14/2020

Congratulations Kerah J******! You were randomly drawn the winner of Westover Hills Coin Laundry App User’s $50 Wash & Dry Credit Raffle. $50 has been added to your Speed Queen account for use at Westover Hills Coin Laundry. Thanks for using our app and thanks for being a great customer!

Remember, search your App Store for the Speed Queen App, download it, set it up and start saving money and time on doing your laundry at Westover Hills Coin Laundry...and you will be entered into a random drawing for a $50 wash & dry credit! Drawings every Monday in September.

09/07/2020

Congratulations Octavia Callaway! You were just drawn the winner of Westover Hills Coin Laundry App User’s $50 Wash & Dry Credit Raffle. $50 has been added to your Speed Queen account for use at Westover Hills Coin Laundry. Thanks for using our app and thanks for being a great customer...and Happy Labor Day!

Remember, search your App Store for the Speed Queen App, download it, set it up and start saving money and time at Westover Hills Coin Laundry...and you will be entered into a random drawing for a $50 wash & dry credit!

08/31/2020

¡Hola, clientes de Westover Hills Coin Laundry y nuevos clientes potenciales!

Septiembre comienza mañana y también lo hace su oportunidad de ganar un crédito de lavado y secado de $ 50 todos los lunes de septiembre. “¿Cómo entro”, dices?

Bueno, es fácil. Descargue la aplicación Speed ​​Queen en su Google Play Store o Apple App Store de forma gratuita. Crea una cuenta. Utilice la aplicación entre el lunes y el domingo y entrará en el sorteo que tendrá lugar el lunes siguiente. En esos lunes publicaremos el ganador en nuestra página de Facebook. A ese afortunado ganador se le agregarán $ 50 a su aplicación Speed ​​Queen y estará disponible para usar de inmediato.

08/31/2020

Hello Westover Hills Coin Laundry customers and potential new customers!

September starts tomorrow and so does your chance to win a $50 wash and dry credit every Monday in September. “How do I enter”, you say?

Well, it’s easy. Download the Speed Queen app in your Google Play Store or Apple App Store for free. Set up an account. Use the app between Monday and Sunday and you will be entered into the drawing that will take place the following Monday. On those Mondays we will post the winner on our page. That lucky winner will have $50 added to their Speed Queen app and available to use immediately.

Remember, in order to be eligible to win you must use the Speed Queen App at Westover Hills Coin Laundry the previous week! Also, even if you don't win, you'll still save with our rewards program and enjoy a simpler way to do laundry!

08/11/2020

Westover Hills Coin Laundry is asking for our customer’s help during this pandemic. As you have probably heard, the United States is in the midst of a coin shortage and Westover Hills Coin Laundry is not immune to this. We are asking for you to bring in quarters or download our app to help us with the coin shortage.

https://apps.apple.com/us/app/speed-queen/id1235121730

Thank you for you help and for your patronage. Remember, wear your mask, social distance, stay safe and hopefully, this will be behind us sooner than later!

https://kstp.com/business/businesses-banks-scramble-as-pandemic-causes-coin-shortage/5820665/

"We are having trouble getting coins," said owner Nicholas Dillon. "It's pretty basic. We go to the bank, and they will not give us any coins." ...

06/14/2020

Good Afternoon Customers & Community!

We hope you are having a safe and happy summer.

Today we had an unnecessary encounter at the laundry mat and we wanted to update all customers at one time.

We are implementing a new COLLECTIVE CLEANING policy.

The owner pays for someone to clean the laundry mat at three different times during the day. That, however, does not mean that it is ok for customers to make a mess in the area they use and just leave it! Be considerate of the customers that have to come behind you, and keep in mind that you are all adults capable of picking up your dryer sheets or using the brooms we have provided to get up your powdered detergent.
Liquid detergent spills are getting out of hand, please take your time pouring your detergent in rather than all on the machines. If YOU make a large spill on the floor, GET IT UP as much as possible, dont just leave it there to be walked thur or someone slip on, that is YOUR RESPONSIBILITY.

There has been an excessive amount of unrelated mess that is being left in the laundry mat:

OUTSIDE FOOD is no longer allowed. If you need to eat, which we understand, eat outside or in your car and throw your trash away outside. Inside trash cans are for laundry related trash & items purchased in the vending machines.
Please do not throw open containers with drinks or liquids in the trash cans.
There has also been a large amount of BEER CANS in the trash, please keep in mind there is NO ALCOHOL ALLOWED INSIDE the laundry mat, so we shouldn't keep seeing those cans.

DO NOT EAT ON TABLES. The tables are for customers to fold their clothes on not for eating, especially when you are going to leave it covered with food and a paying customer can not use it for folding.

DO NOT SIT ON TABLES. We are still under COVID_19 guidelines, so no chairs are available because we have requested that you wait in your cars not the laundry mat. If you choose to stay inside you will need to stand, not sit on the tables. Remember someone has to fold their freshly cleaned clothes where you just sat!

UNWANTED CLOTHING please throw these items away AT HOME prior to coming to the laundry mat or throw them in the dumpster located in the parking lot.

DO NOT ALLOW YOUR KIDS TO SIT, OR CLIMB ON THE TABLES & MACHINES, OR RIDE AND PLAY WITH THE CARTS. please limit the number of children you bring at one time, again, WE ARE STILL UNDER COVID-19 practices and there can only be a limited number of people in the mat at one time, practicing social distancing.

If you are asked or reminded by management of these rules, and a poster with RULES is located on the wall in the mat, please cooperate in a pleasant manner. Any issues, confrontations, threats, or unwillingness to adhere to the goals of the laundry mat will result in you being asked to find another facility to patronize.

We respect and appreciate all of our valuable customers and would appreciate the same from you when you use the laundry mat.

--- Westover Hills Coin Laundry Mgmt

03/11/2020

03/02/2020

DOUBLE REWARDS START TOMORROW!!!

It's easy to earn credits toward FREE washes or drying time!
Download the Speed Queen app today, setup your account and
start earning rewards tomorrow!

Every Tues, Wed, Thurs!

It’s DOUBLE REWARDS DAY!

02/18/2020

Come on in today!
If you need help with downloading the Speed Queen app, instructions are on posters on the walls or feel free to call the office at 704-593-6740.

Benefits of being a Speed Queen user:
* Check before you come to see if machines are available!
* No need to get coins from the change machine!
* Need to run errands? Request a text from the app when your laundry is almost done.
* Researched issues can be refunded back to the app without having to wait for management to refund cash.

We also have an AWESOME REWARDS PROGRAM!
Earn as you spend and get FREE washing & drying.