05/08/2026
Recently, one of our service technicians was in Brisbane carrying out a routine service when the phone rang.
A customer had a vacuum unit down more than 100 km’s north of Miles. The reality is that we don't get many call-outs like this but when something does happen, that's when it really counts and that's when we move.
After wrapping up the Brisbane job, our technician headed home, packed the service vehicle, and was back on the road. Before long, the issue was diagnosed, resolved, and the customer's trailer was back where it belongs, on the road, not sitting in a workshop.
To us, responsiveness isn't just about answering the phone. It's about changing plans, travelling the extra distance, and doing whatever it takes to minimise downtime and keep our customers moving.
No excuses. Just backing our customers when they need us most.
At Vorstrom, we don't just build vacuum units, we stand behind them.
