08/18/2026
This is a bad news/bad news/good news story.
On Sunday, a customer tried to start a washer with her credit card. It didn’t work. We understand that can be frustrating and are sorry it happened, especially on the only day of the week that we’re not there to lend a hand. So that whole scene is bad news #1.
The second bit of bad news is that rather than call us or leave a comment card, the customer took to social media to publicly air her complaint. We’d tell you what she said, but we never saw the post. A customer first thing Monday morning told us all about it.
This is where the bad news story turns good.
The customer said the replies came fast. Person after person spoke of our willingness to help whenever we can, of kindnesses they've experienced at the laundry and of our dedication to our community. Some suggested she should contact us directly rather than attack a small business on social media. In short, you stuck up for us and for a place you’ve come to see as a local resource.
In doing so, you reminded us how that while we may own the laundry, it doesn’t belong to us. It’s yours. It’s all of ours. It’s a place where neighbors chat while folding, old friends catch up, new relationships spark, people find a place of belonging, and we all stand shoulder-to-shoulder in one of the few places where people can do that anymore.
We are humbled by your care for us. To think—here we were on Sunday, mowing a pasture, cleaning a chicken coop, roasting zucchini and picking tomatoes, completely unaware that you were online, defending our name.
You are County Seat Laundry. And you are amazing.
-Laura and Andy Patten
Owners and attendants
P.S. We’ll post separately some tips on using credit cards in the machines and how you can avoid technology issues simply by getting one of our laundry cards. They’re free.
