07/23/2026
This customer called us today, for her pump not not working, and was worried. I had disconnected the communication cable, and flipped the dip switch. All of the diagnostics, we are trained to do. Checked voltage, and turned out the pumped burned out. I had to break the bad news of needing to purchase a new pump, but also had to tell her that I was going to have to replumb the topside of the pump, for the pump to have the warranty she deserves. The pump her pool builder installed had done an improper installation, which ended up taking out her pump.
Thank you for your business Jenn. Please make sure you pay attention to your pool equipment, if it looks wrong, it probably is. Proper plumbing, can fix it, to where your equipment will not be affected. And be under warranty, to where if anything does happen to your equipment, which ever pool brand you have will not be unapproved for warranty coverage. This equipment is not getting any cheaper folks. Let us help you, if you need it, we want to save your investment.