12/01/2025
🌿✨ Important PSA for Our Lemon & Lavender Cleaning Clients ✨🌿
We want to share an important update to ensure smooth scheduling for all our amazing clients. Thank you for taking a moment to read our Cancellation & Rescheduling Policy below — it helps our small business stay fair, consistent, and reliable for everyone. 💛
🕒 Appointment Changes & Cancellations
We kindly require notice prior to receiving your 10am reminder the day before your cleaning appointment.
Any cancellation made after that time will incur a $40 late-cancellation fee.
🚫 Same-Day Cancellations
If an appointment is canceled on the same day as your scheduled cleaning, a 50% charge of your cleaning cost will apply.
If our team arrives and cannot access your home or business (locked out, unsafe conditions, etc.), it will be treated as a same-day cancellation.
🚪 No-Show or Last-Minute Refusal
If our team arrives and service is refused, or no entry is available, 50% of the scheduled service total will be charged.
🔁 Rescheduling
Want to move your appointment? No problem!
As long as you reschedule before your 10am reminder the day before, there’s no fee.
🤒 Illness Policy
If anyone in your home is sick, please let us know as early as you can.
There is no penalty for illness-related rescheduling as long as notice is given before the cleaners arrive.
🎄 Peak Season & Holidays
From November-January, cancellations under 48 hours may incur higher fees due to extremely limited availability.
🔄 Repeated Cancellations
If cancellations or reschedules happen 3+ times within a 3-month period, future appointments may require prepayment.
💛 Why These Policies Matter
Your appointment time is reserved exclusively for you.
Last-minute schedule changes greatly impact our small team’s workday and availability for other clients waiting for openings.
These policies help us keep things fair, consistent, and dependable for everyone we serve.
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Thank you SO much for your understanding and for supporting Lemon & Lavender Cleaning. We appreciate you more than you know! 🌿✨
If you ever need help adjusting your appointment, please reach out — we’re always happy to help. 💛
📞 (406) 561-4399
🧼 Residential • Commercial • Deep Cleans • Move-In/Out • New Construction