07/06/2026
To our valued Lavish Family 💗
We would like to inform everyone about an important reminder regarding our strict 8kg load capacity policy and how it affects the quality of drying and overall service.
Our machines are designed to properly wash and dry up to 8kg per load only. Loads beyond this capacity affect the efficiency of our dryers, which often results in clothes not drying completely, longer drying time, and the need for additional drying cycles that may incur extra cost for customers.
Over time, we have tried to be flexible with the 8kg rule to accommodate more items per load. However, we noticed that exceeding the limit consistently leads to
• Clothes not fully drying on the first cycle
• Higher risk of damp or slightly wet garments upon release
• Additional Dry charges due to extended machine usage
• Increased operating costs, especially in gas consumption
To maintain quality service and avoid these issues, we will now be strictly implementing the 8kg maximum load per wash and dry cycle.
This ensures that your clothes are properly cleaned, fully dried, and ready to use without unnecessary delays or additional charges.
We truly appreciate your understanding and continued support. This policy helps us serve you better and maintain the quality you expect from Lavish Linen 🤍
