21/07/2026
Twinkle Time Cleaning Services – Terms & Conditions
1. Quotations
All quotations are based on the information provided by the client. If, upon arrival, the property is found to require a significantly higher level of cleaning than described, the quotation may be revised, or the work may be declined.
2. Property Condition
Clients are responsible for accurately describing the condition of the property. A refresh clean, general clean, deep clean and end of tenancy clean are different services with different pricing. If the condition of the property differs substantially from the original description, an additional charge will apply or a new quotation will be provided.
3. Attendance Fee
Once a booking has been confirmed, the appointment time is reserved exclusively for the client. If I attend the property and the work cannot proceed because the property has been misrepresented, is unsafe, or requires a different level of cleaning than agreed, the agreed booking fee is non-refundable.
4. Cancellations
Cancellations or rescheduling requests require at least 48 hours' notice. Cancellations made with less than 48 hours' notice may be charged up to 100% of the agreed booking fee.
5. Access
The client must ensure access to the property at the agreed time. If I am unable to gain access, a call-out charge or the full booking fee may apply.
6. Payment
Payment is due on completion of the clean unless agreed otherwise in writing. Deposits or advance payments are non-refundable where an appointment has been reserved and attended.
7. Health & Safety
Twinkle Time Cleaning Services reserves the right to refuse or stop work if the property is considered unsafe, contains hazardous materials, excessive mould, pest infestations, biohazards, or any conditions that were not disclosed before booking.
8. Satisfaction
If you are unhappy with any aspect of the clean, please notify me within 24 hours so I have the opportunity to resolve any genuine concerns.
9. Damage
While every care is taken, any existing damage or delicate items should be pointed out before cleaning begins. Twinkle Time Cleaning Services is fully insured.
10. Acceptance
By booking a service with Twinkle Time Cleaning Services, the client confirms that they have read and accepted these Terms & Conditions.