02/11/2026
Good Morning, everyone!
Just a little reminder as we head towards the busy Christmas period.
I currently have several outstanding payments and deposits from last week, and I would really appreciate these being brought up to date.
My deposit and cancellation policy remains firmly in place:
● Cancellations with less than 72 hours’ notice: Deposit is automatically forfeited, and 50% of the job fee is payable.
● Cancellations with less than 24 hours’ notice: The full job fee is payable.
● If you cancel and I am unable to rearrange your appointment, your deposit is non-refundable.
Please also remember that if outstanding payments are not settled, no further cleaning appointments will be carried out until the balance has been paid in full.
I’m also finding that late payments are becoming increasingly common. Work has been completed, but payment is sometimes not received until the following week. This simply isn’t acceptable.
I’m a small, self-employed business, and I shouldn’t have to spend my time chasing payments for work that has already been carried out. Just as you rely on me to turn up and provide a service, I rely on you to honour your payments.
I absolutely love what I do and appreciate every single customer who supports my little business, but I also have to protect my time, work and livelihood.
Thank you for your continued support, understanding and, most importantly, respecting my business policies.
Have a great week guys ❤️
Jen x
