OvenGleamers Tunbridge Wells

05/10/2026

HURRAH - ALL UP AND WORKING AGAIN

The gremlins in our phone system have been defeated and all lines are working properly again.

Thank you for your understanding and patience

05/10/2026

APOLOGIES - PLEASE CALL US ON 01275 370571

Gremlins have messed up some of our phone lines so if you cannot reach us on our normal number please call the Central Bookings Line of 01275 370571 and one of the Team will help you :-)

Thanks and we'll update you as soon as BT get this fixed!

08/09/2026

🏆 What a night!

We didn’t bring home the Best Customer Service trophy last night — but we are still incredibly proud to have been named one of the final eight in the 2026 National Entrepreneur Awards.

From thousands of entries, to reach the final in a category that means so much to us is a huge achievement in itself.

Customer service has always been at the heart of OvenGleamers — not as a department, but as something built into every stage of the customer journey.

And the thing we are proudest of?

Our customers keep coming back.

More than 70% of our bookings are from repeat or recommended customers, and that means more to us than any trophy ever could.

So today, we’re not disappointed.

We’re proud.

Proud of our team.
Proud of our OvenGleamers.
Proud of the service we deliver.
And very grateful to all of our customers who helped us get this far.

Thank you for being part of it. 💙

07/09/2026

🏆 Today’s the day!

We’re heading to Birmingham today for the National Entrepreneur Awards, where OvenGleamers is a finalist for Best Customer Service 2026.

It still feels pretty incredible to say that.

We’ve spent the last few days sharing some of the things that went into our award entry — from the little details in our customer journey, to the fact that more than 70% of our bookings come from repeat or recommended customers.

But today, it’s really about saying thank you.

To our brilliant Bookings Team.

To our OvenGleamers out there every day looking after customers in their homes.

And to all of you who book us, come back to us, recommend us, review us and tell your friends about us.

You’re a huge part of the reason we’re here.

Tonight we find out whether we’ve won… 🤞🏆

Whatever happens, being one of the final eight is something we’re incredibly proud of.

Wish us luck! 🍀💙

05/09/2026

🏆 The bit of our Best Customer Service entry we’re probably most proud of…

It isn’t the systems.

It isn’t the reminders.

It isn’t even the fact that we’re now one of eight finalists.

It’s this:

More than 70% of our bookings come from repeat or recommended customers.

That means the majority of the people who book OvenGleamers are either coming back to us again… or have been sent to us by somebody who trusted us enough to recommend us.

And that means a huge amount.

Some customers come back every year.

Some leave it two, three, even five years.

But when the oven finally gets to the point where they think, “Right, I really need to get this done…” — they come back to us.

For us, that is what great customer service is really about.

Not just doing a good job once.

But creating an experience people remember, trust and are happy to recommend.

So if you’ve ever booked us again, told a friend about us, left us a review or passed our number on…

thank you. 💙

You helped get us to this final.

04/09/2026

🏆 So… what does “Best Customer Service” actually mean to us?

Being named a finalist this week has made us think about all the little things we do every day that customers probably don’t even notice.

For us, great customer service isn’t one big “wow” moment.

It’s things like:

💙 Giving you a proper appointment time — not a vague half-day window
💙 Being clear about pricing before you book
💙 Sending reminders so you know exactly when we’re coming
💙 Letting you know if we’re running early or late
💙 Treating your home with care and respect
💙 Asking you to check the finished clean before we leave
💙 Following up afterwards to make sure you’re happy
💙 And, most importantly, if something isn’t quite right — taking ownership and putting it right

In fact, every customer receives our Happiness Check shortly after their clean, because we genuinely want to know how we did. We even moved that follow-up from 24 hours after the appointment to just one hour afterwards, so if there is anything we need to know about, we can deal with it quickly.

That’s why this line from our award entry sums it up perfectly:

“Exceptional customer service isn’t one ‘wow’ moment — it’s hundreds of thoughtful details.”

And apparently, somebody noticed… because we’re now one of the final eight! 🥰🏆

A huge thank you to our brilliant team who make those hundreds of little details happen every single day.

03/09/2026

🏆 WE’RE FINALISTS! 🏆

We’re absolutely delighted to share some rather exciting news…

OvenGleamers has been selected as one of just 8 finalists for BEST CUSTOMER SERVICE at the 2026 National Entrepreneur Awards! 🎉

Customer service has always been at the heart of OvenGleamers.

Of course, we want to leave you with a beautifully gleaming oven — but for us, it’s about the whole experience.

💙 Clear, transparent pricing
💙 Proper appointment times — not vague “sometime between 8 and 1” windows
💙 Friendly, helpful people at the end of the phone
💙 Keeping you informed
💙 Treating your home with care and respect
💙 Checking in after your clean
💙 And, if something isn’t quite right, taking ownership and putting it right

We said in our award entry that:

“Exceptional customer service isn’t one ‘wow’ moment — it’s hundreds of thoughtful details.”

And that really does sum up how we try to run OvenGleamers every single day.

A huge thank you has to go to our brilliant Bookings Team, our OvenGleamers around the country and, most importantly, our customers — particularly those of you who come back year after year and recommend us to your friends and family. 💙

Now we just have to wait until Monday evening in Birmingham to find out what happens… 🤞🏆

Wish us luck! 🍀

06/06/2026

🎉 Small Business Week is all about celebrating local business owners.

What if next year, that could be you?

We're looking for a new OvenGleamers business owner in this area following the retirement of our previous franchisee.

✅ Be your own boss
✅ Full training provided
✅ Established area
✅ Ongoing support

If you've ever thought about running your own business, now could be the perfect time to find out more.

Find out more at www.ovengleamersfranchise.co.uk

PS This area is being covered by a neighbouring franchisee at the moment so customers are still being offered the OvenGleamer service here :-)

01/04/2026

01/04/2026