01/11/2026
Customers ignoring quotations..can we talk?
To all the potential customers out there who contact a small business and ask us to come out to their property, often at a time that suits you, to provide a free quotation…
We then spend our own time travelling to you, looking at the job, discussing options and going back and forth over messages, answering questions, making changes and working out the best way to tackle things.
Eventually, we put together a price and send it over… only to be completely ghosted.
Please… just tell us.
Tell us if it’s too expensive.
Tell us if you’ve found someone else.
Tell us if you’ve changed your mind.
Tell us if you’ve decided to have a go at it yourself.
But please, just tell us.
What people sometimes don’t realise is that we then spend even more of our time following up, chasing and trying to get an answer because we genuinely don’t know where we stand.
As small business owners, we have to manage our time, plan our workload and make decisions based on the jobs we have coming in. Being left in limbo makes that difficult.
We’re not expecting everyone to accept our quotes, and we completely understand that sometimes we’re not the right fit, whether that’s down to price, availability or anything else.
But a simple message takes seconds and saves us a lot of unnecessary time.
Look past the small business or the tradesman/woman for a moment and remember that we’re people too.
A little bit of communication and common courtesy goes a long way.
You don’t owe us the job, but a reply really doesn’t hurt.
