24/11/2022
Dear Clients,
We are growing thanks to you! And with growth comes change
Last minute cancellations can wreck our scheduling, causing both our other customers and our staff great distress. You may reschedule, skip, add, or cancel any of your cleanings, however we do ask for a 48-hour notice of any of these actions. Cancellations (for any reason) happening with less than a 24 hr notice will be charged for 1 hour at our current hourly rate, if your cancellation is received after we have traveled to your home you will be charged for 2hours at our current hourly rate. Payment will have to be made in full prior to our scheduling any further work. All cancellations must be made through the owner of the company by message Please do not tell your cleaner.
We make the same promise to you. If for any reason we have to cancel your cleaning without notice, the same day of your scheduled service, we too will compensate you for your troubles as well.
Please understand that unlike other industries such as retail, hair dressers, etc. we in the cleaning industry do not have walk in customers to supplement our schedules when a client cancels without notice. When we schedule your cleaning job we reserve that space/ time for you and you alone. Our staff depends upon a job being there in order for them to make their wages. Cancellations cost them as well and we find that if they lose out too often they quit. YOU are vital in helping us to retain our excellent cleaning staff. We understand that you do not want to see different faces each and every time we clean and we don’t want to have different people coming in and out of your house either.
Health matters – We ask that you notify myself by 7:30 am if you or anyone in your family is sick or has a contagious illness so that we can take precautions or choose to re-schedule your job. We will also never send one of our team members into your home if we know that they are ill. Please note that due to health reasons we do not clean up after pets!
We need to be able to work freely and without distractions. Every effort is made to work safely and cautiously, but we cannot assume liability for the safety of others while cleaning your home. This includes children and pets.
If for any reason an employee feels that their personal safety is in danger enough to leave the job site, due to actions by the customer, guests of the customers or others at the job site, the customer will still remain liable for the full cost of the job.
Special requests – We love them, however we do ask that you let us know in advance to assure that your cleaning team who is responsible for cleaning several homes each working day, will be able to accommodate your special requests without impacting our other clients needs for arrival times , etc,
Chey's Household Services is closed on New Years day, Labor Day, easter day, Australia Day, Anzac Day, Boxing Day
We also take a few weeks off around christmas to spend with family and friends
We thank everyone for understanding if you have any questions don't hesitate to contact me :)
