Urban Utilities

Urban Utilities We’re responsible for delivering clean, safe drinking water and wastewater services to Brisbane, Ipswich, Lockyer Valley, Somerset and Scenic Rim.

You can get in touch with us on Facebook from 8 am to 5 pm weekdays. At the heart of everything we do is genuine care: For each other, for our customers and communities, and for the environment. We’re there when our customers need us – whether it’s a simple shower or flush of a toilet; major infrastructure works or new residential developments. Our head office is in Fortitude Valley, Brisbane, but

our employees work all over SEQ - including at our SAS Laboratory in Darra, field-based depots in Eagle Farm, Acacia Ridge and Bundamba, and wastewater treatment plants located across our region. Your privacy is important to us. We collect your personal information so we can respond to enquiries you send us and update our records. To find out more about how we use and disclose your personal information, access our Privacy Policy at https://urbanutilities.com.au/privacy

Our social media terms of use are available at https://urbanutilities.com.au/about-us/corporate-information/social-media-terms-of-use

31/07/2026

Our crews are ready to respond around the clock. And that all starts with having the right tools and gear out on the road!

Whether it’s a burst or blockage, big or small, you can rely on us to keep water flowing and wastewater going.

UPDATE 7:30PM Friday 31 JulyWater supply has returned to normal in Calamvale and Algester. If you live or work in the ar...
31/07/2026

UPDATE 7:30PM Friday 31 July

Water supply has returned to normal in Calamvale and Algester.

If you live or work in the area and are still experiencing low pressure or no water, please contact us on 13 23 64 so we can investigate.

Thank you for your patience while we responded to this disruption.

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💧Water outage impacting Calamvale and Algester residents💧

We’re aware that some customers in these suburbs are currently experiencing a loss of water supply or low water pressure.

Our crews are investigating and working to identify the cause so we can restore services as quickly and safely as possible.

We’re sorry for the inconvenience and thank the community for their patience while we carry out these essential responsive works.

For the latest updates by suburb, visit: https://www.urbanutilities.com.au/faults-and-interruptions

There's still time to enter our Tales Behind the Tap Colouring Competition! Submit your masterpiece before Wednesday 5th...
31/07/2026

There's still time to enter our Tales Behind the Tap Colouring Competition!

Submit your masterpiece before Wednesday 5th August for your chance to win an Ekka family pass.

We can't wait to see your amazing artwork!

Download the colouring sheet through our blog and read the terms and conditions to enter, link in bio.

Rinsing a frypan in the kitchen sink might seem harmless, but just because oils and fats wash down the drain as a liquid...
30/07/2026

Rinsing a frypan in the kitchen sink might seem harmless, but just because oils and fats wash down the drain as a liquid, doesn’t mean they stay that way.

The hot liquid cools and solidifies as it travels through the wastewater network, catching things like wet wipes and cotton balls, and sticking to the sides of our pipes.

That’s why we’re encouraging everyone to think at the sink, especially during the colder months when the meals are hot and the pipes are cold!

We transport and treat the wastewater from sinks, drains and toilets right across our service region, but with everyone’s help, we can avoid costly blockages through every season.

Tap to read our new comic, Rise of the Fatberg, to learn more about how our 24/7 crews clear blockages from the wastewater network.

UPDATE: 8PM Thursday 30 JulyOur crews have completed repair works and all lanes on Edward St are now open for traffic. T...
29/07/2026

UPDATE: 8PM Thursday 30 July

Our crews have completed repair works and all lanes on Edward St are now open for traffic.

Thank you for your patience while we carried out these essential responsive works.

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⚠️ Traffic impact ⚠️ One lane of Edward St (between Adelaide St and Queen St, Brisbane City) remains closed, and we urge drivers to take care.

Our crews are responding to a burst water pipe at the intersection of Edward St and Rowes Lane, and are working to complete repairs as quickly as possible. Water supply is not currently impacted.

We’re sorry for the inconvenience and thank the community for their patience while we carry out these essential responsive works.

For the latest updates by suburb, visit: https://www.urbanutilities.com.au/faults-and-interruptions

Steve is our “eyes and ears” in our 24/7 Operations Hub, monitoring our network for water outages, low pressure flows or...
28/07/2026

Steve is our “eyes and ears” in our 24/7 Operations Hub, monitoring our network for water outages, low pressure flows or traffic disruptions that might interrupt our customers’ day.

Our Ops team may not be visible to our community but they play an important role in helping our crews on-the-ground have the right information so they can fix bursts and blockages so our customers can get on with their day.

We asked Steve what the Ops team are doing when there’s a water burst. Here’s what Steve had to say:

27/07/2026

Hot off the press! 📰Tales Behind the Tap is out now! Bursts and blockages beware.💥

‘Rise of the Fatberg’, the first in our comic series, tells the story of what ‘feeds the fatberg’ and how we can defeat this common challenge together.

Did you know that in 2025 alone, fats, wet wipes and other non-flushable nasties accounted for almost a third of blockages in our wastewater network?

Head to our website now to dive in and stay tuned for more coming soon.👀

👷🚐💧 POV: Meeting local legends in essential services 👷🚐💧 Come and meet our team of locals who are proud to deliver esse...
26/07/2026

👷🚐💧 POV: Meeting local legends in essential services 👷🚐💧

Come and meet our team of locals who are proud to deliver essential water services for our families, friends and neighbours every day.

Say g’day to our field crews at Fernvale Rural Fire Brigade today from 10am-3pm! Check out the trucks, equipment and protective wear we use to help keep the water flowing, here in South East Queensland.

🚐 See inside our trucks full of gear to fix bursts and blockages
👷 Dress up as a field crew team mate
💧 Stay hydrated at our free water refill station

Did you know there’s more to your water and wastewater bill than the water you use?
23/07/2026

Did you know there’s more to your water and wastewater bill than the water you use?

We know you've heard about our new comic series... now it's time to bring it to life with colour! To celebrate the laun...
21/07/2026

We know you've heard about our new comic series... now it's time to bring it to life with colour!

To celebrate the launch of our brand-new three-part comic series, Tales Behind the Tap, we're inviting schools across our region to take part in our Tales Behind the Tap Colouring Competition. With one winner selected from each category: Kindy & Preschool, Primary (Years 1-2), Primary (Years 3-4), Primary (Years 5-6)

Each winner will receive a 1x family pass to the 2026 Ekka, where you can visit the Urban Utilities Tales Behind the Tap stand, and help save the network from burst and blockages in real life! Before entering, be sure to read the competition terms and conditions linked in bio.

Now it's your turn to bring the story to life! Grab your favourite pencils, crayons or markers get creative and show us your masterpiece. We can't wait to see your colourful creations.

Download the colouring sheet through our blog and read the terms and conditions to enter, link in bio.

Address

31 Duncan Street
Brisbane, QLD
4006

Telephone

+61132657

Website

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