21/09/2026
🔍 An audit without measurable scoring is just a walk-through.
Here's a question worth asking: if your cleaning provider's audit came back at 87%, would you actually trust it?
Most cleaning companies run quality audits. Far fewer run them well, and it's not about the software or the scoresheet. It comes down to whether the audit is honest.
In his latest article, our Executive General Manager, Troy Stahlhut, shares how we approach it at Associated Cleaning. We score the outcome, not the effort. We weight a bathroom more heavily than a tidy workstation. We keep compliance separate from cleaning quality. And every audit ends with a corrective actions register, so every issue gets an owner and a due date.
His take on joint audits is our favourite part. Walking the site with the client isn't just an inspection, it's a chance to agree on what "clean" looks like for your scope and budget. Because an honest fail with a clear cause beats a generous pass every time.
📖 Read the full article and see why the audit should be a management tool, not a report card:
https://www.linkedin.com/pulse/quality-auditing-qa-cleaning-operations-troy-stahlhut-2dttc/
I hold a firm view about our industry: the quality audit (QA) is our single most under-utilised management tool. Most cleaning companies them.