Eastern Water and Sanitation Company Limited

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At Eastern Water and Sanitation Company (EWSC), we are committed to assuring sustainable water availability and safe san...
24/05/2026

At Eastern Water and Sanitation Company (EWSC), we are committed to assuring sustainable water availability and safe sanitation systems in line with the goals of Agenda 2063. Together, through responsible water use, improved sanitation, and collective action, we can build healthier and more resilient communities for generations to come.

CUSTOMER NOTICE- MAY BILLS Dear customer, be informed that May bills were dispatched and will be due for disconnection o...
20/05/2026

CUSTOMER NOTICE- MAY BILLS

Dear customer, be informed that May bills were dispatched and will be due for disconnection on 25th May 2026. If you have not received your bill,dial *4466 # or click on this link https://www.ewsc.co.zm/balance.php. to check your bill.

Our customer care number 0955160110 is available for bill inquiries via WhatsApp and phone calls📲 from Monday-Friday from 08:00hrs -17:00hrs.

Note that MASS DISCONNECTIONS are underway for all accounts with arrears.

Pay your bills to support better service.
EWSC EVERY DROP COUNTS

CUSTOMER NOTICE: MAY WATER BILLS HAVE BEEN ISSUED TO ALL OUR CUSTOMERSKindly settle your bills promptly to help us conti...
15/05/2026

CUSTOMER NOTICE: MAY WATER BILLS HAVE BEEN ISSUED TO ALL OUR CUSTOMERS

Kindly settle your bills promptly to help us continue providing improved and reliable water supply and sanitation services.

EWSC — Every Drop Counts

EWSC REAFFIRMS COMMITMENT TO SUSTAINABLE WATER SERVICE DELIVERY AT AGMOn Friday, 8th May 2026, Eastern Water and Sanitat...
12/05/2026

EWSC REAFFIRMS COMMITMENT TO SUSTAINABLE WATER SERVICE DELIVERY AT AGM

On Friday, 8th May 2026, Eastern Water and Sanitation Company (EWSC) successfully held its Annual General Meeting, reaffirming its commitment towards sustainable water supply and sanitation service delivery across its operational areas.

The meeting brought together shareholders, board members, management, and other stakeholders to review the company’s performance and strategic direction for continued growth and improved service provision.

Deliberations centred on ongoing efforts aimed at improving operational efficiency, enhancing customer satisfaction, and ensuring that water and sanitation services remain responsive to the growing needs of the population.

Stakeholders were presented with reports outlining the company’s financial and operational performance during the period under review.

The reports highlighted continued investment in infrastructure maintenance, rehabilitation works, and system improvements intended to support efficient and sustainable service delivery despite operational challenges experienced during the year.

The meeting also reflected the company’s dedication towards promoting accountability, transparency, and sound corporate governance in the management of water and sanitation services.

Discussions further focused on strategic priorities designed to strengthen institutional capacity and improve the long-term sustainability of operations.

The meeting concluded on a positive note, with renewed focus on sustainability, growth, and continued improvement in water and sanitation service delivery for the benefit of the communities served by Eastern Water and Sanitation Company.

RADIO PROGRAM ANNOUNCEMENT
12/05/2026

RADIO PROGRAM ANNOUNCEMENT

06/05/2026

PUBLIC NOTICE: WATER SUPPLY INTERRUPTION

Our esteemed customers in Chipata District are kindly informed that Eastern Water and Sanitation Company (EWSC) will be carrying out scheduled maintenance works, which will result in a temporary interruption of water supply.

The interruption will last for 24 consecutive hours, starting tomorrow (Thursday, 7th May, 2026).

Affected areas:
• Little Bombe
• Down Town Shops
• Motel
• Old Jim
• Munga
• Gash

Our customers in these areas are encouraged to store enough water in advance to last during this period.

We sincerely regret any inconvenience caused and appreciate your patience and understanding as we work to improve our services.

For further information, please contact our customer care line on 0955160110.

Issued by Assistant Public Relations Officer.

Wash smart, save waterUse a bucket instead of a hose when washing your car and help conserve hundreds of litres.
06/05/2026

Wash smart, save water

Use a bucket instead of a hose when washing your car and help conserve hundreds of litres.

EWSC JOINS THE NATION IN COMMEMORATING LABOUR DAY, RECOGNISES 44 EMPLOYEES FOR OUTSTANDING PERFORMANCE Eastern Water and...
04/05/2026

EWSC JOINS THE NATION IN COMMEMORATING LABOUR DAY, RECOGNISES 44 EMPLOYEES FOR OUTSTANDING PERFORMANCE

Eastern Water and Sanitation Company Limited (EWSC) joined the rest of the country in commemorating Labour Day by recognising 44 employees across its operational areas in Eastern Province for their outstanding performance and dedication to duty.

The recognition formed part of this year’s Labour Day celebrations held under the theme: “Securing Zambia’s Future of Work: Protecting Jobs, Skills and Pensions for Decent Work for All,” on 1st May, 2026.

The initiative reflects the Company’s commitment to promoting a high-performance culture while celebrating employees who continue to deliver quality water and sanitation services.

Acting Managing Director, Engineer December Banda, commended the award recipients, stating that “dedication to work means a lot and we appreciate it, let us keep working hard and observe discipline.”

EWSC reaffirms its commitment to investing in human capital development and creating a supportive work environment that empowers employees to grow and contribute to sustainable service delivery.

Today, we join the nation in celebrating the hardworking men and women whose dedication drives progress and service deli...
01/05/2026

Today, we join the nation in celebrating the hardworking men and women whose dedication drives progress and service delivery across the country.

Eastern Water and Sanitation Company recognized as the Best Performer in Water Quality at the 2025 National Water Supply...
29/04/2026

Eastern Water and Sanitation Company recognized as the Best Performer in Water Quality at the 2025 National Water Supply and Sanitation Sector Report Launch.

Officiated by the Minister of Water Development and Sanitation, Eng. Collins Nzovu.

The Minister reassured various stakeholders on Governments collective commitment to transparency, accountability, and continuous improvement in the sector.

He further stated that he is confident that the findings of the 2025 sector report will further drive commercial utilities towards enhanced service delivery and operation.

Speaking at the same event, Minister of Local Government and Rural Development, Hon Gift Sialubayo highlighted the need to invest in resilient infrastructure and strengthen systems for managing water supply and sanitation services.

NWASCO’s Director, Eng Chitumbo gave a brief background of the sector report launch that has been published annually for the past 24years. He also reminded stakeholders that the report is a critical tool that represents the status quo for water and Sanitation services in the country.

He thanked cooperating partners who have continued to support the sector sighting the Germany Development Bank and GIZ.

The Utility is delighted to have been part of a well organized event that saw us walk away with an award as the Best Performing Utility amongst all 11 utilities in the Water Quality category. This award is testament of our commitment to ensuring that the people of Eastern Province are supplied with clean, safe and reliable water.

The event was held at Mulungushi International Center on 27th April 2026.


Address

PAERERNYATWA Road
Chipata
10101

Opening Hours

Monday 08:00 - 17:00
Tuesday 08:00 - 17:00
Wednesday 08:00 - 17:00
Thursday 08:00 - 17:00
Friday 08:00 - 17:00
Saturday 08:00 - 12:00

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