Executive Summary
King T.I Services (Pty) Ltd is a company founded and established in Johannesburg, Gauteng Province in 2013 as Service Company. It offers wide range of services including the following; cleaning and janitorial service, events management for commercial industry, retails, government and individuals. The company is 100% black owned and managed business with a keen interest in the de
velopment and growth of previously disadvantaged groups and communities in South Africa. Thamsanqa Innocent Hlela has already established relations with other companies like Phakama Security Services as its mentor while serving as marketing director at Durban Branch. Our Approch
King T.I Services (Pty) Ltd is a quality service operator with hugely innovative approach to market and firm committed to sector development. King T.I Service (Pty) Ltd is aligned with all project stakeholders through open communication to ensure we add value and exceed our client’s expectations. This not only enables us to deliver a dynamic and professional service to our customers, but also give the client the assurance that their interest is served by members and staff personally to deliver products and service required quality standards. Products
The following services are offered individually or combined as a suite of services by King T.I:
Cleaning and Janitorial service
Catering services
Events management
Mission, Vision and Values
Our Mission
To be the prefered service provider to associated services partners for our clients and to be the bechmark against which our competitors are measured. We endeavour at all times to provide a comprehensive service to our clients. We promote strict adherence to quality, health and safety standards and we adhere to labour equality and encourage harmonious personel relationships in order to pronote team work among staff. Specialist expertise will be applied in relevant areas to ensure that standards and values are achieved. To become a significant service company, via partnership with significant industry players. Objectives
To deliver our clients the standards of quality product and service. To create and maintain a culture of quality within the company. To ensure that all our employees are trained in quality assurance and that this training is ongoing at all levels. We adhere to labour equity and encourage harmonious personel relationships in order to promote team work among staff. To meet all legal requirements. We also promote strict adherence to quality, health and safety standards. To provide the resources necessary to achieve the required level of quality. To ensure that quality control mechanisms are being sufficiently and effectively applied at all times. To provide documentary evidence of all quality control measures. To ensure that all consultants, suppliers, sub-contractors and others who are involved in our projects meet the required quality standards. To continually review, improve and implement quality control and best practice procedures. To seek feedback from our clients and consultants as to level of quality delivered. Our Vision
To exceed the expectations of all our stakeholders. Our Values
Professionalism
Respect
Openness
Fairness
Innovation
Teamwork
Safety
Building Marketing Strategy
The main purpose of formulating our marketing strategy was to maximize the business performance of the cleaning and events management. The main goals were: to increase market share (the number of customers coming to us),to increase share of wallet (the amount of money each customer spends in our services ) and to change the product mix (selling more profitable products). The key element was to adopt the marketing strategy to salient market trends, and to their anticipated impact on the chain’s development. The first step in building our marketing strategy was to perform diagnostics phase, which includes analysis and internal scrutiny of chain’s performance and capabilities, the business environment, existing potential consumers, and global trends in the events management and cleaning industry ( benchmark analysis). Corporate Responsibility
Corporate Responsibility is about approching our business aims with awareness of the associated and environmental implications and taking measures to address these in a responsible and sustainable manner. Being a responsible company is a natural consequence of King T.I Services (Pty) Ltd approach. We recognise that we do not operate in isolation of the society of which the Company and employees are part and as such, have made Corporate Responsibility and integral part of our operations and strategy. This approach shapes everything we do so that all our activities contribute to the success of the Company both as a business and an employer. Our Pleople:
We expect our employees to achieve the highest standards of professionalism in all they do and we undertake to treat them fairly and with the courtesy and respect they deserve. The policy of the company is that all applicants for employment and existong employees shall be given equal opportunity in all areas of employment.King T.I Services (Pty) Ltd offers substintial scope for personal development in support of both the goals of the business and individual carrer aspirations. Health and Safety:
We are fully committed to a process of demostrable ,continuous improvevement in the pursuit of health and safely exvellence. Robust systems and controls enable us to proactively manage our health and safetly activity with the aim of achieving zero accidents. The Environment:
We operate an Environmental Management System which enables us to achieve and demostrate our environmental performance by minimising the negative impact of our operations, whilst maximising the potential for environmental improvement.Our aim is to be at the forefront of the industry in reducing the impact of all our activities on the environment.
