12/08/2026
ACCOUNTS & CUSTOMER SERVICE ADMINISTRATOR
📍 The Hill, Johannesburg South
🕘 Monday to Friday | 08h30 – 16h30
📅 Start Date: Immediate – applicants must be available to start immediately
Please read the requirements carefully before applying. This is NOT an entry-level or general administrative position.
We are looking for an experienced, professional and confident individual with proven experience in both accounts administration and customer service.
The successful candidate must be comfortable dealing directly with customers, handling accounts-related queries and payments, following up on outstanding amounts, and communicating professionally via telephone, email and WhatsApp.
Previous experience in accounts administration and customer service is ESSENTIAL. Applicants without relevant experience will not be considered.
Full training will be provided on our internal company database and systems. However, we are not looking to train someone from scratch in basic office, accounts or customer service skills.
KEY RESPONSIBILITIES
• Answer incoming telephone calls professionally and deal confidently with customer queries.
• Process and accurately allocate customer payments.
• Contact customers regarding outstanding accounts and follow up on unpaid amounts.
• Respond to customer enquiries via email and WhatsApp in a professional manner.
• Capture, update and maintain accurate customer information on the company database.
• Perform general administrative and office support duties.
• Maintain a high level of accuracy when working with customer and financial information.
• Manage multiple tasks efficiently while meeting deadlines.
ESSENTIAL REQUIREMENTS
• Proven previous experience in accounts administration AND customer service.
• Experience dealing with customer accounts, payments and/or outstanding balances.
• Proficient in Microsoft Word, Excel and Outlook.
• Excellent written and spoken English.
• Strong English spelling, grammar and business writing skills.
• Confident and professional telephone manner.
• Comfortable communicating with customers regarding outstanding accounts and requesting payment.
• Excellent attention to detail and accuracy.
• Highly organised and able to prioritise and manage multiple tasks.
• Able to work independently and take responsibility for completing tasks.
• Able to remain professional, calm and polite when dealing with difficult or demanding customers.
• Must have your own reliable transport.
• Must live in or near The Hill, Johannesburg South.
• Must be able to reliably commute to The Hill every working day.
• Reliable, punctual and committed to consistent attendance.
We are looking for someone who already has the relevant experience, skills and work ethic to step into this role and make a positive contribution from the start.
HOW TO APPLY
If you meet ALL of the essential requirements above, please email your CV to [email protected].
Please include your salary expectation in your application. This allows us to establish whether expectations are aligned before proceeding further with the recruitment process.
Please do not apply if you do not meet the essential requirements. Only applicants with relevant experience will be considered.
