30/10/2026
You see a photo or a short video. You donât see the whole situation.
And thatâs something we feel is important to address.
Weâre always happy to answer questions, explain our methods and listen to constructive feedback.
But thereâs a difference between asking questions and telling a highly experienced team theyâre doing their job wrong based on a few seconds of footage or a single photograph.
At Dalton Pest Services, weâre highly trained and experienced in specialist wildlife management.
We research, we learn, we regularly update our training and we work in accordance with relevant legislation.
Animal welfare, safety and professionalism are priorities in everything we do.
But hereâs what people donât always consider when looking at a photo or videoâŚ
⢠Was that the final shot of an operation?
⢠Had the situation changed moments before the footage was taken?
⢠Were we dealing with an animal that needed an immediate response?
⢠Was it a potentially dangerous situation where our team needed to act quickly to protect people or animals?
These are all things that can influence the decisions made on site & yes, weâve experienced situations where circumstances have required us to respond quickly.
Not every situation is the same, and not every method is appropriate for every environment.
We donât arrive at a job with a photo shoot planned. Weâre there to carry out a professional service, and our decisions must be based on whatâs happening in front of us, not how something might look on social media.
A photograph doesnât show the risk assessments, preparation, experience or decision-making behind an operation.
And a short video doesnât necessarily show everything that happened before or afterwards.
We donât claim to know everything.
Weâre always learning, reviewing our methods and investing in training because thatâs what responsible professionals should do.
But suggesting our team lacks training or experience without knowing the full circumstances isnât a fair assessment either.
And to suggest that weâre not using humane methods, or that animal welfare isnât important to us, without knowing the full circumstances is equally unfair.
We understand that wildlife management can be a sensitive subject, and people are entitled to question the methods used. But there is a difference between raising a genuine concern and making assumptions about an animalâs welfare based on a photograph or a few seconds of footage.
We take our responsibility to minimise unnecessary suffering seriously. The decisions we make are based on the individual situation, with animal welfare and safety at the forefront.
Weâre proud of the reputation weâve built, our large returning customer base and the recommendations we continue to receive.
That trust has been earned through years of hard work, specialist knowledge and the care we put into what we do.
And if youâve ever been out with Team Dalton during one of our wildlife management operations, youâll have seen firsthand the preparation, professionalism and consideration that goes into our work.
We welcome genuine questions. We welcome constructive feedback. But we also stand behind the experience, professionalism and welfare standards of our team.
Because thereâs always more to the story than what you see on your screen.
