06/11/2022
First off, I want to thank all the clients who have booked with me thus far. I am very grateful for the support I have felt during the beginning stage of this endeavor. The past two weeks have been intense and fast paced. I did not think this was going to take off the way it has and I am extremely thankful for all the support. I want to personally thank everyone who has been patient and understanding as I navigate through the appropriate procedures and policies. However, moving forward and effective immediately, there are some changes:
1) Deep cleans/ Move outs/ins- In order to provide adequate and appropriate pricing, I will need to walk the property with the client before pricing and booking occurs. This in turn will allow me to go over all expectations the client will have as well as allow me to see beforehand the products I will need to purchase and have with me for that particular job. At the end of the walk thru- a free quote will be given. The walk thru will be no more than 20 minutes and can be done Monday-Friday as well as the weekends. In doing so, this will allow for an understanding that not all cleans will result in the same outcome, unfortunately. Some properties may not end with a “brand new” look as others and I do not want an unrealistic expectation to ruin the quality and authenticity of the overall clean I provide. A typical move out/in clean is a 4-hour process, however, there are circumstances that will lessen that time or extend it, which is why I base my prices off the square footage and level of clean the property will need and not charge an hourly rate which could end up being more costly for both parties.
2) The first week, I offered window cleaning (tracks, glass, blinds, and frame) as part of the cleaning package. HOWEVER, I am no longer offering window cleanings at this time. I understand that many companies do offer those cleanings, however, until I get more wo(man) power, I am not in a position to offer this feature.
3) I am in the process of navigating the LLC process and insurance. Therefore, if there is anything at all that I am uncomfortable with cleaning, until that process is complete, it will be noted- this will also be beneficially during the initial walk-thru. I am currently not offering nor willing to climb any ladders to reach those tall, sneaky spots, or clean anything that is not working properly. Again, this business is only 2 weeks old and I am still learning as I go. However, the absolute last thing I want to do is A) not clean something with the appropriate cleaner which may result in damage (i.e., painted tile, chipped/stained cabinets, loose/stuck doors, etc.) and B) ruin/break something to which I would be responsible for. Examples of this are: unsecured/wobbly light fixtures, glass shelves not properly secure, toilets not flushing or filling correctly, leaky sinks into cabinets, etc. Also note that rust, mold, chipped paint, stains etc. are things I cannot just wipe away, sadly. Again, this will fall under the walk thru in regards to expectations with the client.
4) I am currently a one-woman show and still learning this market and what the needs and expectations are within it. I want to make note that I pride myself in the work I have completed and I stand by my level of cleanliness and attention to detail I have provided thus far. The feedback I have received from clients have been encouraging and positive as well as uplifting and I am extremely grateful to those who have trusted me with their property and who continue to spread and refer my name and business.
Basic clean prices will remain the same, however, a walk thru prior to scheduling will be needed. Again, this is for the expectations and products needed for the job. Having all the information I need upfront will be beneficial for both myself and the client. As I have stated, some cleans are different and it may take more than one deep clean to get it to a level of satisfaction, as mentioned this can be discussed during the walk thru process. I am hopeful that with moving forward with these new policies it will continue to take off and I am able to provide a better understanding of how my cleanings work. I am also wanting to express transparency and understanding that my overall goal is to provide excellent customer service as well as a solid and satisfied clean. Again, I am not a miracle worker, nor do I have a magic wand to restore fixtures back to their glory days. . However, I will personally guarantee the property will be nicer than it was before I got in there. Again, I appreciate everyone who has booked, referred, left reviews, given gratitude, and who have been my support team way before I decided to move forward with this.
