09/07/2020
If environment shapes us and our relationships, and it surely does, then it’s in our best interests to create a space where our Clients can share their truths with us, even if those truths cause us discomfort and anxiety. No, scratch that, ESPECIALLY if they cause discomfort and anxiety. How can you take care of your Client if your Client doesn’t trust that they can come to you with legitimate grievances and expect meaningful changes to be made. Create the right environment initially by conveying to your Client the idea that you want him or her to communicate with your frequently, fully, and candidly, then reinforce this over time by checking in with your Clients regularly and encouraging them to voice any concerns, even small ones that seem insignificant at the moment, and attending to those concerns in a timely and workmanlike manner, each time infusing confidence and goodwill into the relationship.
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