05/06/2026
One thing that has come up consistently almost every time when I gain a new client is my new client complains about little things that are being missed and not cleaned! Not little things as in the client is "expecting to much", just "being to picky", or "complaining to much"......little things as in things that should not be missed under no circumstances like the microwave being cleaned, or an entire bathroom that got missed, or my personal favorite; the entire kitchen counter and surface wipe down was completely missed! I mean, who misses an entire section of a home????!!!!😮
And my clients always get the same responses!!! "You complain to much ", "we'll get it next time", "that's not on the list", "my crew......." and it almost never gets fixed and they never get it "next time"
There is almost never an "I'm sorry, I will do better"! There is almost never accountability, always somebody else's fault like their crew's, etc etc etc........
As a cleaning company owner I just do not get it! If a client of mine is complaining. I would absolutely want to know why, address the issue with my crew whether it be a communication problem between them because they thought the other crew member got the kitchen or if it was just plain being overlooked etc. And the very first thing I would offer is an apology to my client and tell them that it will absolutely be fixed. As the owner it is tacky and very unprofessional to tell a client they complain to much and take 0 accountability and blame it on the crew!
MAKE ADJUSTMENTS, NOT EXCUSES!!!
