Association for Residential Cleaning Companies

08/03/2026

At ISSA, great leadership starts with listening.

As ISSA's new executive leader, Laura Craven is bringing decades of marketing and industry experience with a clear focus: delivering more value for members and helping businesses across the cleaning and facility solutions industry thrive.

From expanding member benefits to strengthening industry connections, her vision is centered on ensuring ISSA remains an indispensable partner for every stage of your professional journey.

Read more about Laura's vision for the future of ISSA and its members: https://bit.ly/3S6wGfk

08/03/2026

Not Every Customer Complaint Deserves an Apology

A customer calls three days after a carpet cleaning job, upset that the carpet smells like urine. The crew did nothing wrong—the dog came back to the same spot and had another accident. Nobody on the job cut a corner. The customer is hard to convince. Does the company apologize?

Read now >>

One kind of apology means “I made a mistake, and I own it.” The other means “I hear that you’re upset, and I care.”

07/29/2026

The ISSA Housekeeping Games are taking the national stage — as part of ESPN's Ocho Day!

We're proud to be part of ESPN2: The Ocho, celebrating its 10th anniversary with a full day of the boldest, most unconventional sports on television — and we're bringing the skill, speed, precision, and professionalism of housekeeping teams to the spotlight!

Watch competitors put their speed, technique, and attention to detail to the test in one of the most exciting showcases of professional housekeeping.

🗓️ Friday, August 7
🕓 4:00 p.m. EDT
📺 ESPN2
📍 Live at ESPN Wide World of Sports at Walt Disney World, 700 S Victory Way, Kissimmee, FL
Watch from home on ESPN2 or come see it live!

The Ocho at ESPN Wide World of Sports is FREE and open to the public — so pack the stands and cheer on our competitors in person.

This isn't just a competition; it's a showcase of the essential professionals who help create cleaner, healthier, and safer environments every day. Tune in—or show up—and celebrate why this profession is worthy of the spotlight.

Read the full ESPN Ocho Day press release: https://espnpressroom.com/press-release/espn8-the-ocho-returns-for-its-10th-anniversary-august-6-9/

Special thanks to our sponsors: Rubbermaid Commercial Products, Staples, and Tornado Commercial Floor Care for making this possible!

07/28/2026

Who on your team deserves the spotlight?

The ISSA Residential Professional Image Awards recognize the cleaning professionals and office team members who go above and beyond every day. Celebrate the people who elevate your business and our industry.

Nominations close August 21—don't miss your chance to recognize your best!

Submit a nomination today: https://bit.ly/4pTckmf

07/27/2026

Final Week to Nominate a Rising Star! Don’t miss your chance to spotlight a young professional shaking up our industry! This is the last week to submit your nomination for the ISSA Emerging Leaders Class of 2026.

Nominate by July 31 and help recognize the next generation of changemakers. https://bit.ly/4fu6P8V

07/21/2026

Don’t let time slip away before you nominate your outstanding top cleaner and your office team member for an ISSA Professional Image Award. The nomination will illustrate to your team the respect you have for them and the value you place in them.

- The Professional Cleaner of the Year
- The Office Team Member Award

Winners receive 2 Complimentary All-Access Passes to the ISSA Show North America 2026 and one year of Membership with ISSA Residential.
https://www.issa.com/residential-cleaning/professional-image-awards/

07/16/2026

Great cleaners know what to do. Exceptional cleaners know why.

The ISSA Residential Professional House Cleaning (PHC) Certification helps technicians build a deeper understanding of cleaning science, safety, chemistry, surfaces, and best practices...creating more confident professionals and better customer experiences.

Invest in your team's success and elevate your company's reputation.

Learn more about PHC Certification: https://bit.ly/3TscjcG

07/09/2026

Member Benefit Webinar: Discover Solutions Through ISSA’s Affinity Partner Network
July 16 | 1 pm CT

Join us for an exclusive member webinar designed to showcase the value of ISSA’s Affinity Partner Program—connecting you with trusted companies that deliver proven business solutions tailored to the cleaning and facility solutions industry. In this engaging session, selected Affinity Partners will present innovative products, services, and strategic resources that help members drive efficiency, reduce costs, enhance operations, and support growth. Attendees will gain practical insights, learn how to leverage these vetted partnerships for competitive advantage, and explore exclusive member-only offerings. Whether you’re looking to streamline operations, strengthen your workforce, or improve your bottom line, this webinar highlights solutions built specifically for ISSA members.

Join us for an exclusive member webinar designed to showcase the value of ISSA’s Affinity Partner Program—connecting you with trusted companies that deliver proven business solutions tailored to the cleaning and facility solutions industry. In this engaging session, selected Affinity Partners wi...

07/04/2026

This Independence Day, we celebrate the people who help keep our workplaces, schools, healthcare facilities, public spaces, and communities clean, safe, and healthy every day.

Whether working behind the scenes or on the front lines, cleaning and facility professionals make a lasting impact through their dedication, professionalism, and commitment to protecting the spaces where we live, work, and gather.

From all of us at ISSA, we wish you and your family a safe, happy, and meaningful Fourth of July.

Happy Independence Day!

07/03/2026

More time to recognize the next generation of industry leaders—nominations for the 2026 ISSA Emerging Leaders program have been extended through July 31!

If you haven't nominated a deserving professional age 40 and under yet, there's still time to recognize the individuals helping shape the future of our industry.

Submit your nomination: https://www.issa.com/emerging-leaders-nominations/