Shannon Lee Ann Miller

Shannon Lee Ann Miller Get Everything Here:
https://linktr.ee/ladyshannonmiller Do you ever feel stuck? Stay right in the comfort of your office. I mean everyone can clean, right?

The hamster wheel just spins and spins along with all the chaos of trying to make your schedule run smoothly. Then there is all the employee drama and you have the one individual who has you by the balls and you are trying to figure out how you even hired this person in the first place, as they are constantly picking fights with you, the other employee's and even your clients??? You know the one t

hat causes you to have to go back out in the field and babysit them or work beside them...(Sound familiar?)

Or maybe you are showing up to give bids and never close any of those bids? There are certain sales techniques that you can master to subconsciously help you to close the sale. Even better... you never go out to look at the job and just do everything right over the phone. There is no traffic to deal with, no wear and tear on your car. Getting the call and closing the deal is where the sales process starts...

Learning what the national average is for a professional maid service it's as simple as figuring out how to charge TOP Dollar for all your cleaning jobs. Do you charge hourly or is it a flat rate? Or YOU just can't figure out what to charge so you take on every nightmare client who has OCD and is trying to work out their passive aggressive tendencies with you and your crew...(Sound familiar?) I know I have had them myself! Or maybe you are a newbie and you just want to start off on the right foot? Or maybe you have 1099's and want to transition to REAL employee's? Having the perfect back end for your Cleaning Biz is essential. Having a smooth running schedule is essential. Having a great work environment for your Cleaning Biz Employee's is essential. Paying top dollar for your Employee's is essential. Having General Liability and Workman's Comp for your Cleaning Biz is essential. Knowing how to not cross contaminate is essential. Having systems in place to make your job as a business owner is essential. Becoming an absentee owner is the ultimate goal or even selling your Cleaning Biz Empire is even better.

How much trust do our clients place in us when they hand over their keys?In this first installment of Cleaning Business ...
08/04/2026

How much trust do our clients place in us when they hand over their keys?
In this first installment of Cleaning Business Life: Case Files, we examine the story of a hospital housekeeper who stole a patient's debit card and the ripple effects that followed.
This episode isn't about sensational headlines—it's about the real lessons every cleaning business owner needs to understand:
• Trust is our most valuable asset.
• One bad decision can damage an entire reputation.
• Hiring, training, and company culture matter.
• Clients aren't just buying a clean home—they're buying peace of mind.
Join me as we discuss what happened, why it matters, and what residential cleaning companies can learn from this case.
🎙️ Listen here:
https://www.buzzsprout.com/2155653/episodes/19567914-when-trust-is-broken-what-every-cleaning-business-can-learn-from-the-arizona-hospital-housekeeper-case-ep-218.mp3?download=true

📺 Watch here:
https://youtu.be/AGCaTf0cntI?si=BqeclpbhzfX0Pe93

One underpriced move-out can cost you $400–$900.Most cleaners don’t realize they’re losing money…until they’re already i...
08/03/2026

One underpriced move-out can cost you $400–$900.
Most cleaners don’t realize they’re losing money…
until they’re already in the middle of the job.
I got tired of guessing.
So I built a system that takes the emotion out of pricing.
👉 Comment WORKBOOK and I’ll send you the link

Have you ever made a decision with incomplete information?A recent story involving a $1.95 cookie at a major company got...
08/03/2026

Have you ever made a decision with incomplete information?

A recent story involving a $1.95 cookie at a major company got me thinking about something much bigger: leadership.

As business owners, managers, and team leaders, we're all going to face situations where the facts aren't immediately clear. An employee is accused of something. A customer files a complaint. Money goes missing. A policy gets broken.

The question isn't how quickly we react.

The question is whether we're willing to slow down long enough to investigate before making a decision that could permanently affect someone's life and livelihood.

In episode 217 of Cleaning Business Life, we discuss leadership, company culture, trust, and why great leaders ask one more question before jumping to conclusions.

Because sometimes the most expensive mistake in business isn't what was taken—it's the trust you never get back.

🎙️ Listen here:

https://www.buzzsprout.com/2155653/episodes/19546465-the-1-95-cookie-a-lesson-in-leadership-verification-trust-ep-217.mp3?download=true

Watch here:

https://youtu.be/Sf3Tca2pk9s?si=ffVbVazQUCAXcdX3

08/02/2026

Cleaning business pricing strategy, square foot pricing, and how to price cleaning jobs for profit—this episode breaks down the ...

08/01/2026

🥤 Pepsi won the taste tests, but Coca-Cola won generations.

Think about that for a moment.

For decades, Pepsi and Coke sold nearly the exact same product, yet millions of people remained fiercely loyal to one brand or the other.

Why?

Because people don't just buy products. They buy memories, traditions, trust, and experiences.

The same thing happens in the cleaning industry.

Two companies can charge the same price and provide the same service, but customers will choose the company that makes them feel confident, understood, and valued.

Your estimate is the sip test.

Your service is the whole can.

In Episode 219 of Cleaning Business Life, we're diving into the Cola Wars and the surprising lessons every cleaning business owner can learn from one of the biggest marketing battles in American history.

Tell me in the comments: What made you choose Coke or Pepsi growing up? 🥤👇



Listen here: https://www.buzzsprout.com/2155653/episodes/19577728-pepsi-vs-coke-what-the-cola-wars-can-teach-your-cleaning-business-ep-219.mp3?download=true

Watch here:
https://youtu.be/_0suXzjfJ68

🥤 Were you a Pepsi family or a Coke family?When I was a kid, I remember watching the Pepsi Challenge on television and t...
08/01/2026

🥤 Were you a Pepsi family or a Coke family?

When I was a kid, I remember watching the Pepsi Challenge on television and thinking, "I want to be one of those people."

Two white cups. A blindfold. An announcer building suspense while the crowd waited to hear the results.

But looking back, Pepsi and Coke weren't really competing over taste.

They were competing for something much bigger:

✔️ Memories

✔️ Loyalty

✔️ Trust

✔️ A place in your mind

In Episode 219 of Cleaning Business Life, we're talking about the Cola Wars, the rise and fall of New Coke, and what every cleaning business owner can learn from one of the greatest marketing battles in American history.

Question: Were you a Pepsi family or a Coke family growing up? And do you think you could still pass the Pepsi Challenge today? 🥤👇



Listen here: https://youtu.be/_0suXzjfJ68https://youtu.be/_0suXzjfJ68https://www.buzzsprout.com/2155653/episodes/19577728-pepsi-vs-coke-what-the-cola-wars-can-teach-your-cleaning-business-ep-219.mp3?download=true

Watch here: https://youtu.be/_0suXzjfJ68

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