Shannon Lee Ann Miller

Shannon Lee Ann Miller Get Everything Here:
https://linktr.ee/ladyshannonmiller Do you ever feel stuck? Stay right in the comfort of your office. I mean everyone can clean, right?

The hamster wheel just spins and spins along with all the chaos of trying to make your schedule run smoothly. Then there is all the employee drama and you have the one individual who has you by the balls and you are trying to figure out how you even hired this person in the first place, as they are constantly picking fights with you, the other employee's and even your clients??? You know the one t

hat causes you to have to go back out in the field and babysit them or work beside them...(Sound familiar?)

Or maybe you are showing up to give bids and never close any of those bids? There are certain sales techniques that you can master to subconsciously help you to close the sale. Even better... you never go out to look at the job and just do everything right over the phone. There is no traffic to deal with, no wear and tear on your car. Getting the call and closing the deal is where the sales process starts...

Learning what the national average is for a professional maid service it's as simple as figuring out how to charge TOP Dollar for all your cleaning jobs. Do you charge hourly or is it a flat rate? Or YOU just can't figure out what to charge so you take on every nightmare client who has OCD and is trying to work out their passive aggressive tendencies with you and your crew...(Sound familiar?) I know I have had them myself! Or maybe you are a newbie and you just want to start off on the right foot? Or maybe you have 1099's and want to transition to REAL employee's? Having the perfect back end for your Cleaning Biz is essential. Having a smooth running schedule is essential. Having a great work environment for your Cleaning Biz Employee's is essential. Paying top dollar for your Employee's is essential. Having General Liability and Workman's Comp for your Cleaning Biz is essential. Knowing how to not cross contaminate is essential. Having systems in place to make your job as a business owner is essential. Becoming an absentee owner is the ultimate goal or even selling your Cleaning Biz Empire is even better.

One of the most expensive habits in business isn't bad marketing.It isn't a slow season.It isn't even a bad employee.It'...
06/02/2026

One of the most expensive habits in business isn't bad marketing.

It isn't a slow season.

It isn't even a bad employee.

It's the habit of negotiating against yourself.

The phone rings.

A potential client asks for pricing.

You give them the number.

There's a pause.

And suddenly you're discounting.

Not because they asked.

Not because the job changed.

Not because your costs went down.

Because you're uncomfortable.

That's the part nobody talks about.

A lot of business owners aren't discounting because the client needs it.

They're discounting because THEY need relief from the awkwardness of hearing "no."

But every time you lower your price to avoid discomfort, you're teaching yourself that your original price wasn't valid.

And that's a dangerous lesson.

The truth is, people say no.

People shop around.

People compare prices.

People choose competitors.

That's not a crisis.

That's business.

The goal isn't to convince everyone to hire you.

The goal is to build a business that can survive the people who don't.

Because confidence isn't charging the highest price.

Confidence is being able to give the price and remain silent.

We are not the Dollar Tree.

And we are done negotiating against ourselves.

Listen here: https://www.buzzsprout.com/2155653/episodes/19251250-we-are-not-the-dollar-tree-ep-201.mp3?download=true

Watch here: https://youtu.be/a35c2auZQxc

Some of y'all are charging Nordstrom-level service prices.....then discounting yourselves all the way down to Dollar Tre...
06/01/2026

Some of y'all are charging Nordstrom-level service prices...
..then discounting yourselves all the way down to Dollar Tree.

A potential client hesitates.

You panic.

They raise an eyebrow.

You lower the price.

They mention another quote.

You start negotiating against yourself before they even ask.

Why?

Because somewhere along the way, cleaning business owners were taught that being "nice" means being cheap.

It doesn't.

Being professional doesn't mean discounting.
Being kind doesn't mean discounting.
Being empathetic doesn't mean discounting.

You know what happens when you discount your way into a job?

You spend the next six months resenting it.

You rush through the work.
You dread seeing their name on the schedule.
You complain about the client.
You burn out.

And then wonder why you're exhausted.

The truth is, most cleaning business owners don't have a pricing problem.

They have a courage problem.

They're afraid someone might say no.

Here's a news flash:

People say no.

That's how business works.

You are not required to subsidize someone else's budget with your labor.

Just because a client wants a discount doesn't mean they're entitled to one.

I want a ranch with a creek running through it in Sedona.

We don't all get what we want.

You cannot build wealth with clearance rack confidence.

Stop apologizing for your pricing.

We are not the Dollar Tree.

Listen here: https://www.buzzsprout.com/2155653/episodes/19251250-we-are-not-the-dollar-tree-ep-201.mp3?download=true

Watch here: https://youtu.be/a35c2auZQxc

In this episode of Cleaning Business Life, Shannon Miller breaks do...

06/01/2026

If every move-out cleaning "takes longer than expected"...

At some point, it's no longer the house.

It's the estimate.

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86340

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+19287108740

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