11/10/2026
Let’s Set the Record Straight About Brittany’s Cleaning Service.
It has come to our attention that even 8 months later, and in some cases over a year or more, there are still disgruntled former employees making statements about the owner of Brittany’s Cleaning Service.
We feel it’s time to address a few things because there is always more than one side to a story, and unfortunately, some people seem to have forgotten quite a bit along the way.
First, let’s talk about the owner.
Brittany is here EVERY DAY. She makes sure our teams have what they need to do their jobs. She checks on her employees, notices when someone isn’t themselves, and genuinely cares enough to ask what’s going on. Does she hold her team accountable when necessary? Absolutely. But for the most part, she trusts her employees to do their jobs and allows them to do just that.
There is a particular group of former employees who were let go under circumstances they didn’t agree with. These individuals were friends, and unfortunately, their opinions and experiences seem to have turned into a narrative that doesn’t tell the whole story.
What they aren’t mentioning is everything that was done for them throughout their employment.
We’re talking about things that most cleaning companies would never provide:
* Cell phones and iPads provided under the business name.
* Vehicles provided under the business or owner’s name.
* Insurance provided under the business name.
* Raises and opportunities for advancement.
* Even housing accommodations for some employees.
* And countless other smaller things along the way.
Brittany has documentation of the support, opportunities, and benefits that were provided. Yet somehow, those things seem to have been left out of the conversations.
Greed and entitlement can be very ugly things, and unfortunately, BCS learned some hard lessons along the way.
There came a point when Brittany had to make some very difficult decisions. She watched the business she had worked so hard to build get closer and closer to a place she never wanted it to be. Changes had to happen, even when those changes weren’t going to make everyone happy.
And guess what?
BCS IS THRIVING AGAIN!
We’re growing, improving, expanding, and operating with a renewed focus. In many ways, it feels like our very first year all over again!
Some people may not like seeing that, especially when they expected to see a business struggle after their departure. But we refuse to allow negativity from a handful of former employees to determine the future or reputation of a company that has taken years of hard work, sacrifice, blood, sweat, and tears to build.
And let’s not forget the people who actually know the truth.
We have current employees who have worked alongside Brittany and can speak to their own experiences. We have former employees who have nothing but good things to say. We have clients who have watched the changes firsthand.
Since making recent management changes, improving our cleaning techniques, introducing new supplies and equipment, and putting more accountability into our daily operations, we’ve received feedback from clients who say they’re experiencing some of the best cleans they’ve had in a long time!
Even our customer service department has improved. We have taken a much closer look at communication, accountability, and professionalism. We know who is communicating with our clients, what is being communicated, and that the correct people are handling those responsibilities.
Our clients deserve honest communication, consistent service, and a team they can trust. That’s exactly what we’re working toward every single day.
It’s time to move past the hatred and negativity surrounding this company.
We’re not interested in continuing to go back and forth with individuals who are determined to paint a picture that doesn’t reflect the entire story. We know the work we’ve put in, the people we’ve helped, the opportunities we’ve provided, and the improvements we’ve made.
Brittany’s Cleaning Service has come a LONG way, and we aren’t going backward.
To our current employees, future employees, and clients: Don’t let someone else’s opinion determine yours. Come experience the company for yourself. See how we operate, how we treat our team, and the level of service we work so hard to provide our clientele.
You don’t need someone else’s narrative to form your own opinion.
12 years of hard work built this business. A handful of negative opinions won’t tear it down.
We’re growing, we’re learning, we’re improving, and we’re just getting started!
We sure have come a long way. 🫶🏽
— Brittany’s Cleaning Service
