10/04/2025
Dear Omaha Drain,
You have once again promised, failed to deliver, and failed to communicate.
As of late yesterday afternoon, you informed us all holes would be filled and concrete would be poured last night and your folks would be at our place between 7-8am this morning to hook up our fixtures and get us a working sink and bathroom.
What you said would happen last night did NOT happen, and the guy who apparently is supposed to hookup our fixtures is the only one from your company that reached out, and his message was that his mother and daughter are in the hospital (I'm sincerely sorry to hear this and of course they are both ok).
This being said, because you, as a company, continue to not communicate with us about what is going on, I have to guess as to the role of the person who texted me and told me they wont be there.
Because of the assurances Jeremy made me last night, I already informed our staff that we would have working bathrooms/water today.
I have left 3 or 4 messages with your office since this morning asking for an update as to what is going to be completed and when yet still no one calls.
This is at least the 3rd completely unnecessary time in the last 2 weeks I have had to scream to get any response.
Be better. Call me and tell me what is going on.