12/31/2021
This is a full time position from Monday- Friday 8am- 5:30pm
(Must be able to work Saturday and/or Sundays during peak season/ June-August)
Must be bilingual (English & Spanish)
Have a valid driver’s license
Qualifications
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High School diploma or general education degree (GED)
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Strong communication skills
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Multitasking
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Ethical Conduct
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Computer Proficiency: Microsoft Office, Ability to learn our reservation schedules and have basic knowledge of Quickbooks
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Positive Attitude
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Eye for Detail
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Problem solving abilities
Responsibilities
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This individual will report to the Housekeeping Manager, department head
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Must be courteous and gracious, maintaining a professional demeanor at all times
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Establish and maintain good communications and teamwork with fellow colleagues and other departments within the company
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Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions
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Maintain "open door" communication with employees
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Help Inspect quality of our properties that have been cleaned and make necessary adjustments
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Must schedule cleanings on Cleaning calendar every morning and double check calendar and/or make changes at end of day (daily)
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Notify Manager of any properties that need more attention to detail
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Monitor housekeeping staff to ensure early room cleanliness for prompt check in
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Ensure Associates are briefed on daily needs
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Respond appropriately to customer complaints
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Implement and enforce appropriate service recovery guidelines in order to ensure total customer satisfaction
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Possess a thorough understanding of the Property Management System
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Determine appropriate staffing levels for forecasted business and schedules employees accordingly
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Implement process for providing employees with customer service, technical and safety training on an ongoing basis
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Supervise the laundry operation (and/or outsourced relationship)
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Monitor assigned departments with compliance to safety standards
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Monitor and develop employee performance to include, but not limited to, providing supervision, conducting counseling, evaluations, setting annual goals and delivering recognition and reward
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Ensure that current information on rates, packages and promotions is available for housekeeping knowledge
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Establish par levels for supplies, linen, uniform and equipment
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Complete requisitions to replenish shortages or additional items needed for the anticipated business and balancing check book
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Ensure that work is accurate, thorough, and to the standards of the Executive Housekeeper and the company
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Develop actions plans to correct any deficiencies
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Ensure staff understands their job expectations before holding them accountable
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Maintain awareness of documentation needed and retained in employee files
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Be familiar with all safety and emergency procedures including OSHA requirements
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Attend relevant meetings
