06/21/2024
“On Saturday my wife, 4-year-old son and I flew from Minneapolis on Delta to JFK in New York to visit family. There was a flight attendant who really stood out. She was very outgoing, happy, and a breath of fresh air. She would check in on Charlie each time she passed by our row. We found out her name was Kesha. As shy as Charlie is, he even said goodbye to Kesha as we exited the plane.
On the AirTrain to our rental, we saw Kesha miss her bus. Charlie was so sad the bus left without her.
Then on our return trip we flew out of LaGuardia on Delta back to Minneapolis. We got to the terminal early, ate and then we got delayed again and again for 4 hours but who did we see? KESHA!
She sat with Charlie and read books and watched animal videos. This was on her own time, something she didn't have to do. She went above and beyond to make Charlie so happy. I have never seen such amazing customer service!
Delta Airlines, if you don't know Kesha yet, meet her. She's based out of NYC. Give her a raise. Her customer service is top notch and blew us off our feet. Training videos should be made around her service. We didn't get Kesha's last name, but I hope she sees this. We hope to cross paths again.
Sincerely,
The Smith Family”
Credit: Robyn Smith
