03/05/2025
Terms & Conditions
• Ad in Deeper Clean Options: Include inside window cleaning, blind cleaning, and/or inside major appliance cleaning. Just give us a 72-hour heads-up if you need to add any of these extra services that have not already been included in your cleaning.
Payment Policy: Payment due before or after service.
• Booking Deposit: Required to secure your cleaning dates. Fee is $50 to secure your cleaning and that will be taken off your total at the end.
• Payment Due: At the time of service
• Credit Card Policy: If no payment is made at the time of service, we’ll charge the card on file.
Handling Clutter: Let’s Keep It Simple
• Pre-Cleaning Prep: Please clear any clutter from areas you want us to clean.
• Clutter Policy: If a room is too cluttered, we might not be able to clean it (unless specific services like Home Organization are requested).
Cancellation Policy: Flexible & Fair
• Notice Period: Please give us a 72-hour heads-up if you need to cancel, to help us manage our schedule efficiently.
• Cancellation Fee: Applies for late cancellations, no-shows, or last-minute changes.
Late Fees: Keeping Things on Track
• Late Payment Fee: $50, plus 10% every day after that.
Access & Security: Your Trust is Our Priority
• Key Security: We keep your keys safe and unidentified for security.
• Alarm Systems: Please inform us about any necessary alarm settings.
• Weather Considerations: We prioritize the safety of our staff. In extreme weather, we’ll reschedule your cleaning (if necessary).
Service Quality Guarantee: Your Satisfaction Matters
• Quality Assurance: If you’re not happy with our service, let us know within 24 hours, and we’ll make it right, no extra charge.
Construction Cleanings: Specialized Care
• Post-Construction: We ensure cleanliness post-construction, with certain limitations due to ongoing work.
Health & Safety: A Top Priority
• Safe Environment: We ensure a safe working environment and may document the condition of the area for quality and safety reasons.
Green Cleaning: Your Choice, Our Commitment
• Eco-Friendly Options: If you prefer green cleaning solutions, just let us know!
Our Commitment to You,
Tidy Time Cleaning
