*** what you need to know before we come clean ***
* Please answer all questions asked when wanting a quote so we can quote you properly.
* please provide pictures or walk through video if asked to be able to give you a more accurate quote.otherwise an in person quote may be needed before an appointment can be made. if neither happens then the price may change upon arrival when an in person asse
ssment can be done.
*Laundry pick up is Tues-Thurs scheduled pickup for laundry is to be between 8&9 am, drop off between 2&3pm- this is only offered to local Laporte Residents - turn around depends on quantity typically 48hrs
* Weekend ( Saturday, Sunday ) appointments are available for an extra $50
* typically closed 2-3 days for most major holiday.such as Halloween, Thanksgiving Christmas and New Years.
*Dishes are not included in cleanings. Same as laundry, and cleaning inside of amy appliances. Please see descriptions of services or ask for more information.
* Bed making and bed changing are two different things. Bed making is included with both basic and deep cleans and means taking sheets already on bed and the making the bed. Bed changing requires stripping sheets and putting new sheets on and cost extra as an add on
*please be considerate and let us know if someone is or has recently been sick in the 72hrs prior to our visit. as well as what the sickness is so we know if we need to reschedule due to it be contagious. and if we have already visited when someone was sick and in the early stages of being contagious so we can take proper steps.
* new clients pay a non refundable $50 deposit. it is subtracted from the remaining amount. the remaining amount is due upon arrival.not paying deposit means you will not be scheduled and not paying remaining amount upon arrival will result in cleaning being cancelled. and no refund of deposit.
* forms of acceptable payment are Cash App, Venmo, Zelle or Cash. no checks, travelers checks, money orders, debit or credit cards.
* if a client continues to cancel and reschedule then a non refundable deposit may be required before a new appointment can be made again. and may remain that way for every cleaning if seen as necessary.
* unless it's added on and paid for de cluttering is not included in a basic or deep clean. clutter will be otherwise cleaned around and slightly tidied up.
* altho we love animals and want your pets to love us and be comfortable when we come clean we have a task at hand to clean your home and to complete this task your pets need to be safely out away so they can't dirty areas we've already cleaned, cause accidental injury by wanting attention from us while cleaning and so they don't get into our bag and get sick on accident from cleaners in our bag.
* your animal f***s is not included in any cleaning and is not offered as an add on. this includes p**p or p*e left on carpets or floors by pets, no cat litter boxes , cages, or tanks. This is for our own health.if animals f***s is left out it will be cleaned around.
*For health and sanitary issues, we will not handle any human or animal remains ,waste or bodily fluids. please properly dispose of these things prior to our visit.
* dead bugs or animals due to infestation or left overs from extermination are not included in any cleaning and will result in immediate exiting of the building until infestation or clean up is resolved to prevent spreading of infestation or decease from remains. And to prevent health issues to staff.no refund given.
* if you have chemical allergies or dislikes you must then provide the chemicals you desire us to use for your home. we do not use spray-bottle chemical for floors. must have a chemical to use in a mop bucket. we do not hand mop floors. if you do not provide a chemical then we will use basic soap and water.
* please provide replacement bags for waste cans so we can place new bags in cans as we empty them. please have the proper amount of bags and leave them on the counter in the kitchen for us to see when we arrive. once all bags are removed unless we are shown and it's accessible the trash will be placed into the largest bag and left by outside by the front door for you to place where it belongs.
* If you do not plan to be present to let us in please leave key, or code or way in and let us know.Otherwise if we arrive and are not given access within 30min of arrival the appointment will then be cancelled and need to be rescheduled.
* there must be running water and consistent electricity for us to properly clean your home. If we arrive and there is no power or water or one or both suddenly stop while there we will wait 30minutes for them to come on or come back on if they do not then the appointment is cancelled and can be rescheduled to next available date. but no refund will be given.
