10/24/2026
"Please sign here."
"Tell me about your dad."
Our technicians often say both within the same five minutes.
In a lot of workplaces, compassion gets mistaken for weakness or seen as unprofessional. In our work, it's a requirement. The families we meet are living through the unthinkable, and we have to do two things at once: get the job done safely and on time and make space to listen.
How does your team make room for compassion when the pressure is on?