Carfagno Commercial Cleaning

Carfagno Commercial Cleaning The C3 Experience provides all 5 levels of cleaning expertise for your small, professional, and esse We are a fully insured, tax compliant corporation.

------------ The 5 Levels of the C3 Experience -----------------------

LEVEL 1 TRUST THROUGH PROFESSIONALISM – You have sensitive and confidential information in your office. We hire professionals from the corporate and academic worlds that need extra money part-time. They are fully screened, background checked, and understand the professional settings that they clean. We are a professional com

pany that you can trust with your key, alarm code, and secure information to get the job done without you having to ever think about it. LEVEL 2 MASTERING THE BASICS – Ken has 16 years of detailed house cleaning experience where the "basics" are held to a higher standard of cleanliness than commercial cleaning. Perhaps, many of your employees were working remotely during the pandemic. This residential standard places the C3 ExperienceTM a notch above the basics for your staff. Our team reviews and updates our training protocols to maintain a consistent quality over time using the Swept Janitorial Software. We also check in regularly to assess our team's performance to develop a unique cleaning experience over time to fit your specific needs. LEVEL 3 ADVANCED CLEANING SCIENCE – Covid-19 taught how important sanitizing and disinfecting are to workplace safety. There are so many pathogens besides coronavirus and we know how to kill them. Ken taught the "9 Mistakes in Disinfection" in 2020 through the Indian Valley Chamber and other local events because 90% of people and businesses were doing it wrong pre-pandemic! Advanced cleaning science also includes chemistry. We train our techs to use eco-friendly options with strong chemistry to safely remove dirt while always avoiding surface damage. LEVEL 4 PRESENTATION CLEANING – Ken was trained by realtors and stagers on how to "present" a home for sale and helped these real estate professionals sell homes for over 15 years. Ken is the cleaning industry founder of the niche called "Presentation Cleaning". We understand the why, how, and where of adding sparkle to master the art of first impressions to IMPRESS your prospects, clients, corporate leadership teams, and staff. LEVEL 5 MENTORSHIP – The highest level of learning is when you teach. Ken is the founder of the Smart Cleaning School, where his podcast, online courses, and membership programs are helping cleaning company owners win across the country. Ken is also a local teacher to the community where he hosts webinars on various topics to help other entrepreneurs win. Most importantly, we believe it is vital to help our team achieve their goals through ongoing coaching and mentorship. Stronger employees create stronger communities. We develop better people and your support of our company is thus helping more families win in our area.

03/30/2026

We've onboarded two buildings in March. A huge part of the onboarding process is to bring the building UP to the C3 standard of clean.

I've talked about this a lot recently in posts, but talk is only that. Here are some before & after pictures. For reference, one of the new buildings in professional office space and the other is a combination of professional and industrial.

This is what I hear when I'm interacting with potential clients."Cleaners don't call me back!""They didn't show up again...
11/11/2025

This is what I hear when I'm interacting with potential clients.

"Cleaners don't call me back!"
"They didn't show up again."
"I can't get a hold of the owner."
"They started out good, but quality went down over time."
"I complain, but they don't listen."

This is what I see when I'm on site doing an estimate.

The sinks have hard water build up everywhere. The toilets are not clean, especially on the sides and surrounding floors. Break areas are gross and this is where people eat. Baseboards are dirty. The dusting overall is badly missed. Vacuuming is done in the center of floors, but the edges, under desks, and behind doors are not done.

Office managers and facility directors are frustrated. I listen. Then I tell them that it's different at C3. We don't just clean. We offer a cleaning experience.

This document outlines the 5 Levels of the C3 Experience that I share with our customers and prospects. The first level is "Trust through Professionalism".

You can trust us because we are professional. What does it mean to be a professional?

1. C3 is a fully insured, compliant company in the state we serve. We are protected, so you will be too.
2. C3 calls you back promptly and shows up on time. We are responsive to complaints and inquiries.
3. C3 proactively inspects behind our cleaners and corrects anything missed.
4. C3 communicates frequently, seeks out areas of concern from our customers, and addresses those areas.
5. C3 hires professionals that are well groomed and dressed in uniform. You will always know who is in your building and what we look like.

We are professional. Therefore, you can trust us with your building.

Hello Indian Valley...Ken here from C3. Are you interested in exploring new options for cleaning at your office? I hope ...
05/27/2025

Hello Indian Valley...Ken here from C3. Are you interested in exploring new options for cleaning at your office? I hope you consider us. As you can see, C3 does all the heavy lifting behind the scenes to fulfill our mission to the community.

C3 Mission - "5,000 smiling faces every morning in the professional, financial, and medical office spaces that we clean in the Indian valley."

We look forward to meeting you!

https://www.c3xnow.com/

08/05/2024

This morning I got a call from a customer. Their building was found open this morning and the alarm was not set. The arriving employees were scared. A picture frame blew off the wall and broke. The office does not have cameras yet. They naturally called the cleaning service as we are the only known visitors to the office over the weekend. This was my Monday morning email and voice mail.

We use a software called Swept Janitorial Software to manage our accounts with Carfagno Commercial Cleaning. The software allows each cleaner to clock in and out as a core function. It also has a messaging thread for every building we clean. Josh Melton taught me how to level up our service to do what Amazon does. Have you ever noticed that Amazon takes pictures of the delivered package. This protects Amazon and its drivers. Josh taught me to have all of our cleaners take pictures of the alarm being set and the door being locked. We implemented this over a year ago into C3 by utilizing the individual messaging threads in Swept. I am so thankful that we did.

My first step was to acknowledge my customer so they knew I was looking into it. I acted quickly to collect information. I confirmed from our technology that our last employee in the building was at 8pm on Friday night. I saw the pictures of the door and alarm secured. I called the team member that cleaned and verified. I also called our supervisor to make sure he didn't make a last minute stop to fill up supplies and possibly forgot to lock the door on Sunday. I verified our supervisor was not there. I now had the information and the proof with timestamps that it was not C3.

I called the customer and shared the facts. They were relieved and are currently figuring out who entered the building on Sunday afternoon or night. I am thankful to my coach Josh, to Swept for their technology tool, and our team members at C3 who care so much for the buildings we clean! In the end, this protocol in the company just gave our customer tremendous confidence in the cleaning service they chose!

I was a solo cleaner for 16 years after my engineering career. This means that I cleaned EVERYTHING myself. Granted, I w...
06/06/2024

I was a solo cleaner for 16 years after my engineering career. This means that I cleaned EVERYTHING myself. Granted, I was very efficient to the tune of a full time income cleaning on a 2-day schedule.

In 2021, Teresa and I decided it was time to grow a team. The initial motivation was to take our family to Florida for a month the following February.

I hired Josh Melton in June 2021 to coach me as he had done exactly what we wanted. We gave the business back to God in November 2021 as it was never mine to begin with. We are His 10-Talent Stewards for the Carfagno Commercial Cleaning business.

I hired Rhonda Rueckle. She was my first team members. I also hired Taylor, Amber, my cousin Will, and a close friend from church (Pat) to cover the 10 offices C3 cleaned for a month. Our family enjoyed the beaches of the Florida Gulf Coast in Feb 2022 and Feb 2023. It was a dream come true.

The business grew. The team changed quite a bit. Since we hire part-time professionals, they tend to stay about 9 months on average as a side-gig for extra income. We won small business of the year in Mar 2023 from the Indian Valley Chamber of Commerce. What a roller coaster. We are so grateful.

Pat and Rhonda are the only 2 still with C3 from the original 5. Pat is our Assistant Team Leader. He handles quality control and covers call-outs. Rhonda has been with us for over 2 1/2 years. She is incredible. I have said this dozens of times. "I would love to have 100 Rhondas."

I created this graphic yesterday after getting this incredible 5-Star Review from one of our customers (Christo IT). I wanted to publically thank Rhonda for her dedication to excellence for C3. Our family is so thankful for her and all of our team members.

05/24/2024

Please watch my newest "C3 Intro Video" where I talk about WHY we do what we do, WHO we serve, WHO we hire, and HOW we clean.

05/15/2024

Let me tell you a story about a friend in the Solo Elite Membership that I run to help solo cleaners optimize their businesses. I'll call her Rachel. She booked a private coaching call with me earlier this week and was feeling overwhelmed. Rachel was emotionally and physically burning out. I went another direction on the coaching call to find out about her numbers. We quickly compared her May 2024 numbers to December 2023 and discovered a 55% increase in revenue!

I was jumping for joy, yet she was still unmoved. That's when I sensed what was going on. Rachel fell prey to a toxic mindset that plagues so many entrepreneurs. It's called "Gap Mindset" and it's from the Dan Sullivan book, "The Gap and the Gain". I explained to Rachel that operating in gap thinking is always comparing where you are to where you could be (some perfect version of yourself). No matter how impressive your numbers and advances, you'll never be satisfied. Dan Sullivan shares this is why so many entrepreneurs are unhappy.

I then helped reframe Rachel's accomplishments in a Gain Mindset, which is where you compare yourself to where you were. Rachel quickly saw the HUGE delta over the past 6 months. Her countenance changed immediately. She was proud of herself. That's all it took!

Rachel isn't where she wants to be YET, but she now has contentment, peace, and joy for where she is and how far she has come. And it only took a shift in mindset.

Do you struggle with gap thinking or know someone who does?

Here's a portion of an article I just wrote for our Carfagno Commercial Cleaning blog.Cleaning is a task that you want d...
04/26/2024

Here's a portion of an article I just wrote for our Carfagno Commercial Cleaning blog.

Cleaning is a task that you want done well by a professional without WORRY. Let's bring all of your worries forward and talk about them. I've converted these top worries into a resource called the C3 Due Diligence Checklist. Feel free to check out the full article to review this checklist. https://www.c3xnow.com/blog/5-tips-for-selecting-your-next-cleaner

I cannot answer for every commercial cleaning or janitorial company out there. I have been in the industry for nearly 20 years operating a cleaning service and coaching other cleaning services nationally. I can honestly say that I've seen EVERY THING. There are some really great companies out there and there are some really bad ones too! The best ones remove most, if not all of the worry from your cleaning decision. The worst ones only add more questions and doubts. I highly advice you follow these 5 tips to selecting your next cleaner.

(1) Create Your Prioritized Checklist - Start with my C3 Due Diligence Checklist and answer the questions with your staff and/or household. Which are the most important? Re-priortize this list to fit your company's cleaning needs. This provides you with the questions to ask and the basis of your research between cleaning companies.

(2) Choose the Right Niche - There are so many niches in commercial cleaning alone. Here are a few of them: Professional Offices, Medical, Industrial & Warehouse, School, Daycare & Church, Post-Construction, Carpet & Upholstery, Tile & Grout, Floor Refinishing, Restaurant, Power Washing, Window, Large Janitorial Highrises, Complexes, Car Dealerships, Airports, and more. What about apartment cleaning, real estate presentation cleaning, and recurring house cleaning? These are a few of the niches under Residential Cleaning. Be specific in what you're looking for and contact the right type of cleaning company. Some companies do one niche only and others do many or all of them. Companies that focus on the specific niche that you're looking for are typically best.

(3) Find the Best Candidates - Now that you know what questions to ask and which niche of cleaning you need, start with cleaning companies that you already have rapport and trust. Search your company records and emails. It is likely that a cleaning company has already visited your place of business and left you a proposal with quotes. If this company was not chosen in the past, find out why. They are a good candidate for a second invite. There may be cleaning companies with a great reputation that have marketed to your company in previous months or years. Do you have their information on file or in your inbox archives? Who do your colleagues use for cleaning? Call them. Are they happy with their service? Ask for a referral! Go to your Chamber of Commerce and see which cleaning companies are recommended by your peers. Do a basic search online and see which companies have the best overall ratings and reputation. Study their online profile and read articles they've written. Read their customer testimonials. You may see names you know and trust associated with a specific cleaning company. These are all great ways to build your list of companies to contact.

(4) Get Your Quotes - Choose the Top 3 candidates and invite them to do a walk-through estimate of your office. Schedule it on your calendars. If they don't schedule, they likely don't keep a calendar and are more likely to no-show you. If they no-show on the estimate, they will only get worse if you hire them! Request a formal cleaning proposal by a certain deadline that is reasonable for the cleaning service. Did they send a professional proposal? Did they meet the deadline? This is the second test if they are professional, reliable, and trust worthy. Read the proposal. Are there any typos or grammatical mistakes? Believe me, the details matter big time when you hire a cleaning service. Pay attention to this! If they slack on any details during the hiring phase, they will get worse after.

(5) Select Your Next Cleaner - Do your homework! Compare the 3 professional proposals, quotes, and Agreements (or contracts). Which one matches your Due Diligence Checklist the most? Which company did you LIKE the most? This is so important. You should have a great "gut feel" about the cleaning service you choose. Make your choice and communicate thoroughly with your new cleaning service. Let them know when they miss something. They will become a reliabile partner in your business or household to remove worry and provide peace of mind.

Good luck in finding your next cleaner!

I've been on a social media hiatus for several months now. It's time for me to come off the bench and back into the game...
03/27/2024

I've been on a social media hiatus for several months now. It's time for me to come off the bench and back into the game.

I'm realizing more and more how important it is for us to stay in our lane as we grow our businesses. It's so easy to say yes to any question because we're entrepreneurs. "Oh yeah, I can do that." or... "Sure, I can figure that one out." This is just the inner entrepreneur speaking out with the motivation to increase revenue.

But not all revenue is good revenue! We have worked very hard to streamline and to niche down to know who we serve. I've met with a few prospective customers lately that were outside of our lane. Sure, we could do it. but we might not be the best at it or the most profitable. That doesn't serve the community best nor does it serve our family the best.

So straying from our lane causes pain. I'm going to do a better job at this in 2024. How about you?

Address

Harleysville, PA
19438

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm
Saturday 7am - 11pm

Telephone

+14848082398

Website

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