Spiffy - On-Demand Car Care

10/29/2026

Mobile service has moved past the question of whether dealers should do it. The harder conversation is what it takes to run one well.

On November 11, Karl Murphy joins Ted Ings and David Spisak for a discussion on exactly that. Where the opportunity sits, what a program asks of a service drive, and where the ones that stall go wrong.

Online, 2:00pm Eastern. One hour. Registration is open.

10/28/2026

When a mobile service program stalls, is the problem really profitability, or is it a lack of ownership?

An underutilized van doesn't always mean the demand isn't there. It could mean no one is responsible for consistently filling the schedule, coordinating operations, or tracking performance.

Here's a simple test: Who is responsible for tomorrow's appointments?

If there's no clear answer, there's likely an accountability gap.

A successful mobile service program needs more than a van and a technician. It needs dedicated ownership, the right technology, and a consistent process for turning service demand into completed ROs.

In our latest blog, we break down why mobile service programs stall and what dealerships can do to get them back on track.

Read more:

Most stalled dealer mobile service programs are not losing money. They are missing an owner. What the handoff really costs, and how to fix it in a week.

10/26/2026

Looking to launch mobile service quickly, without the investment required for a fully equipped service van?

Spiffy's Essential Upfit Package gives dealerships the tools they need to perform routine maintenance and light service from a sedan, SUV, or service van.

From recalls and software flashes to oil changes and tire rotations, the package includes essential equipment like Spiffy's Easy Flow™ and Easy Tread™ to help technicians bring dealership service directly to customers.

Whether you're just getting started or looking to expand your existing program, the Essential Upfit offers a simpler, low-cost way to build your mobile service capabilities.

10/23/2026

Every open recall, overdue service, and lost customer represents an opportunity for growth. The key is having the right systems to turn those opportunities into completed appointments.

But capturing that demand is only part of the equation. Growing a successful mobile service operation also requires efficient scheduling, smart routing, and the right tools to keep technicians productive.

For Rick Hofer, Service Manager at Chalmers Ford, implementing Spiffy's Mobile 360™ helped streamline those logistics, allowing his team to spend less time coordinating appointments and more time growing the business.

In this clip from the Mobile Service Playbook, Rick shares how that shift helped accelerate their mobile service growth.

Full episode linked below!

10/22/2026

Dealerships have spent decades finding ways to bring customers into their service departments. What if it's time to rethink that approach?

From comfortable waiting rooms to coffee shops and Wi-Fi, dealers have invested heavily in improving the in-store service experience. But the reality is, customers would rather not wait at all.

As David Spisak, automotive consultant, entrepreneur, and host of The David Spisak Show, points out, mobile service offers a different approach.

By bringing service directly to customers, dealerships can expand their reach, reclaim business lost to independent shops, and create new opportunities for growth without adding more service bays.

The dealers who win in the years ahead won't just measure capacity by square footage. They'll measure it by how many customers they can reach.

Watch David share his perspective on why mobile service is reshaping the future of fixed operations.

10/21/2026

For Apple Tree Honda, launching mobile service was about more than bringing maintenance to customers' driveways. It was about making dealership service more accessible, convenient, and connected to the customer experience.

Serving customers across western North Carolina, the Apple Tree Honda team saw an opportunity to reach customers who live miles from the dealership while creating a seamless way to schedule and receive service.

To bring that vision to life, they partnered with Spiffy and BlinkAI, combining purpose-built mobile service vans, hands-on training and operational support, Mobile 360™ software, and BlinkAI's digital scheduling technology to create a seamless experience from booking to service completion.

The result? A mobile service program designed to work alongside their existing fixed operations, giving customers more flexibility without sacrificing the quality of dealership service.

In our case study video, hear directly from the Apple Tree Honda team about what inspired their move into mobile service, how the program came together, and the partnerships that helped make it happen.

10/20/2026

Gross profit per van tells you whether your program is profitable, but it doesn't always tell you what's driving those results or where there's room for improvement.

That's why tracking the right operational metrics each week is so important.

Here are four numbers every dealership should be watching:

1. Completed ROs by van per day: Measures productivity and helps identify opportunities to improve scheduling and job mix.

2. First visit completion rate: Shows how often work is completed without requiring a return trip, helping protect both efficiency and the customer experience.

3. Drive time per RO: Reveals how efficiently appointments are routed and how much of the technician's day is spent traveling versus servicing vehicles.

4. Deferred work capture rate: Tracks how effectively recommended services are converted into future appointments, creating additional revenue opportunities.

Together, these four metrics provide a clearer picture of what's happening within your mobile service operation and where adjustments can make the biggest impact.

Our latest blog breaks down each metric, what it tells you, and what to do when performance starts moving in the wrong direction.

Read the full blog:

Four operating numbers a fixed ops director should check every week to know whether a dealer mobile service program is actually working.

10/19/2026

The service takes 30 minutes. So why should the customer have to set aside four hours?

That’s the downside of block scheduling. The actual service may be quick, but a broad arrival window can turn a short appointment into a much bigger commitment for the customer.

Real-time availability changes that equation.

When customers can choose an actual available time, they know when service will happen and how much of their day they need to set aside.

Same service. Same amount of work. A very different customer experience.

We break down block scheduling vs. real-time availability in our latest blog: https://hubs.ly/Q04BwYx40

10/15/2026

A mobile service van is more than a toolbox on wheels. It's a fully equipped service bay built to operate beyond the dealership.

But not all mobile service vans are built the same.

The right upfit determines what services technicians can complete, how efficiently they work, and how much revenue each van can generate.

With 12 years of operational experience and over 4 million mobile services completed, Spiffy has firsthand knowledge of what technicians need in the field. We've gone through 10+ iterations of our van designs, using real feedback from technicians and lessons learned in the field to improve how each van operates.

From integrated fluid systems and onboard power to tire service equipment, diagnostic tools, and organized storage, every component serves a purpose.

When technicians have the equipment organized and within reach, they spend less time searching for tools and more time completing repair orders.

The right van upfit does more than expand your service capabilities. It creates the foundation for a more productive and profitable mobile service operation.

10/13/2026

What happens when service demand keeps rising, but your shop capacity can’t keep up?

For Cavender Grande Ford, the answer wasn’t adding more service bays. It was creating capacity outside the shop.

With three mobile service vans running on Spiffy Mobile 360™, the dealership scaled from 50 mobile ROs per month to 236 in just two months running on Spiffy Mobile 360™.

That’s 4.7x the mobile service volume with the same fleet and no new bays.

And the financial impact followed. Within two months, Cavender Grande Ford’s mobile service program was generating an annualized $509K in gross profit.

More capacity doesn’t always require more square footage. Sometimes, it comes from optimizing your existing operation.