09/11/2026
🚨 A LITTLE POLICY UPDATE FROM US! 🚨
We’re making a change to how payments and bookings will work for all new clients moving forward.
Previously, we required a 50% deposit to secure your cleaning. Going forward, the full payment will be due BEFORE the cleaning takes place. This helps us keep scheduling, payroll, and our cleaners’ time organized and prevents issues with outstanding balances after a job is completed.
We’re also putting a clearer cancellation policy in place.
When we schedule a cleaning, that time is officially reserved for you. That means we may turn down other jobs, schedule our cleaners around it, and have that portion of our day committed to your home. If the cleaning is suddenly canceled, that’s time that we cannot get back — and it means money that myself and my cleaners no longer have the opportunity to earn.
❤️ Rescheduling is absolutely okay! We understand that things happen, and we’re happy to work with you when possible.
❌ Cancellations will be subject to a cancellation fee. If you cancel a scheduled cleaning, we can still issue a refund when applicable, but the cancellation fee will be deducted from the amount refunded.
This isn’t about making anyone feel bad for needing to cancel. It’s simply about protecting the time that has already been reserved and the income for the cleaners who were scheduled to work that day.
All of these policies will be clearly communicated to new clients before booking, so there are no surprises or confusion.
We appreciate everyone who respects our time, our cleaners’ time, and the work that goes into keeping a small business running! 🩷🩵
More details on the exact cancellation fee and booking process will be included with new client bookings.