We are organized and staffed to meet the needs of residential and commercial exterior cleaning customers. Our service area includes Grosse Pointe and surrounding communities. Honesty, Integrity, and Respect are core organizational values. They represent the cornerstone of all our business dealings. Our fully trained, professional, uniformed technicians treat our clients with the utmost in courtesy. Our customer focused office staff is always available to assist you when you call. We strive to continually understand and to exceed our customer's expectations. Owners Andrew and Brittany Philbrick own and operate Pointe Cleaning Company. We have resided in Grosse Pointe since 1989. Andrew & Brittany strive daily to operate a family owned business that provides only the finest in professional exterior cleaning for their many friends and neighbors who have been loyal customers year after year. Technicians Employee Selection: We carefully recruit and screen all applicants by conducting a complete background check and several interviews to ensure that we hire only honest, hardworking, and courteous individuals. Employee Training: All technicians undergo a continuing educational program covering technical, safety, and customer service training. Our Mission: Our mission is to provide our clients with the highest quality exterior cleaning tailored to fit their individual needs. We strive continually in the pursuit of excellence in all that we do. We seek to build strong, ethical, professional relationships with every client we serve and to provide unsurpassed quality, service, and value with a determined dedication to ensure that every client experiences that WOW! Our Vision: Our Vision is to become the premier Grosse Pointe exterior cleaning company exceeding all others in professionalism, quality, customer service, and value. Our Guarantee Customer Satisfaction is Guaranteed...Period Earning your continued trust and confidence in our workmanship and service is the most important task we undertake each and every day. All of us at Pointe Cleaning Company understand that your complete satisfaction is the key to our on-going success. Pointe Cleaning Company guarantees all work performed will be completed as specified in a professional manner following standard trade practices, safety guidelines, and federal, state, and local regulations. Our cleaning technicians will communicate with you as your job progresses and involve you in any issues that arise during the course of their work. They will make every effort to ensure that the results of your job are PERFECT. In the rare case where you find something after we leave that slipped through our multi-step 5 Point Quality Assurance System, call us immediately. We will gladly return and resolve the issue to YOUR SATISFACTION.
