08/22/2026
Dear Community,
It is with a heavy heart that I share this update.
Earlier today I received a message from a friend informing me that a door on one of our newer machines had been broken. The security cameras did not capture the incident. When I arrived at the laundromat and saw the damage, I was truly saddened.
What troubles me most is not simply the broken door itself, but the fact that no one contacted us to let us know. I would far rather have received a phone call—however difficult—than to discover the damage after the fact. I am not seeking anger or confrontation. I am simply asking for basic accountability.
The previous door repair involved only a small plastic component and still cost $250. This time the entire door must be replaced. We are hopeful that insurance will help cover the expense, yet the financial and operational impact remains significant. We have invested considerable personal time and resources into improving this facility. We had hoped to continue those improvements, but replacing commercial equipment is costly, and setbacks like this slow our progress.
When we purchased the laundromat four years ago, we understood it would never be a high-profit venture given its size and location. Our goal was simply to offer a clean, safe, and reliable service to the neighborhood. Over time we have learned how challenging it can be when equipment is treated without care, when problems are left unreported, or when the space is left in poor condition for the next customer. These situations cost both money and time—resources we would prefer to put toward better service for everyone.
If anyone witnessed what happened, or if you were involved, I ask that you please come forward. Even a simple acknowledgment would restore a measure of hope that accountability and consideration still matter. These machines are industrial-grade and built for heavy use; it is difficult to understand how the door was damaged in this way.
I teach my daughter the importance of taking full responsibility for her actions and of telling the truth, even when it is uncomfortable. I am more discouraged by the silence surrounding this incident than by the broken part itself. In the meantime, one of our washers is out of service and unavailable to the community.
Because of the size and location of this business, we are not able to staff it continuously. We visit multiple times each week to clean, restock, and maintain the equipment. We rely on the goodwill of our customers to treat the space with the same care they would want for themselves and their neighbors.
To those of you who already do so—who keep the machines and floors clean, who alert us when something needs attention, and who treat this place with respect—please know how deeply grateful we are. Your consideration makes a meaningful difference.
We remain committed to providing a clean and functional laundromat for the community. I simply ask that we all do our part to help protect what is here.
With genuine disappointment, yet still hopeful,
Jen
Owner, Dirty Threads Laundromat


