06/21/2025
Reposting this as we’ve had an influx of people asking these questions.
🧺 Important Service Update – Please Read 🧼
We want to take a moment to clarify our typical turnaround times and service process for your horse laundry needs.
✅ Turnaround Time: Our standard turnaround is 5–7 days, but occasionally it may take a bit longer due to factors like:
• Unexpected weather (especially rain or freezing temperatures),
• The condition of the blankets (especially heavily soiled ones),
• Or if our family has appointments or obligations outside the home.
While we always prioritize your blankets, our machines can only run so many hours a day.
🚨 Need a Rush Order?
If you require a faster turnaround than 5–7 days, please let us know before you DROP OFF. We’ll do our best to accommodate, but if it’s not possible within your appointment slot, we can reschedule accordingly or adjust what gets done first.
💡 Efficiency & Fair Pricing
We only charge for one load, even if it takes multiple cycles to get your items truly clean. We believe this is the fairest option for our customers, even if it takes us more time on our end.
📬 Communication
As soon as your final blanket is clean, dried, and bagged, we’ll reach out right away. We do not delay contact or hold your items longer than needed.
🙏 We kindly ask that you avoid messaging daily for updates, as this slows down the process for everyone. If you haven’t heard from us, it just means your order isn’t quite finished yet—but we’re working on it!
Thank you for your continued trust and support!
— [Spotted M Laundry Service]