11/27/2022
As Area Support Manager, you will be responsible for providing operation support in the evenings (Monday-Friday, occasional Saturdays), fielding potential candidates through various job postings, conducting service audits, providing working interviews/onsite training and shadow training with our current WSI Service Technicians to develop Standard Operating Procedures (SOPs).
You will work in collaboration with our administrative team to ensure client satisfaction and oversight of a part-time workforce responsible for service provided nightly. This position is full time and requires 30-40 hours per week on average.
Salary is commensurate based upon experience.
Responsibilities
Provide support (via phone, text or email) to executive staff, WSI Service Technicians and residents at client communities.
Coordinate with staff to ensure all shifts for resident doorstep trash and recycle valet pick-ups are fulfilled, including directing substitutes for fill-ins as needed. In the event no substitutions are available, responsible for working with the team to cover shifts.
Picks up any smaller bulk items or cardboard while onsite providing service and delivers them to our Small Materials Recovery Facility (on occasion).
Audit and train onsite at properties regularly to assess resident and WSI Service Technician compliance and to develop standard operating procedures (SOPs) as needed.
Makes decisions in consideration of property management, staff and residents.
Uses critical thinking skills to forecast and resolve any customer service issues, problems or emergencies identified onsite during service.
Effectively plan, be well organized and manage time.
Daily Requirements
Answer any inquiries from WSI Service Technicians or residents who may call, email or text.
Report all safety and compliance incidents in a timely manner.
Acts in accordance with company quality standards.
Compiles service audits and training results for account managers.
Drafts SOP protocols obtained from shadow training Service Technicians and submits SOP drafts for review.
Responds to job postings and actively recruits any new potential WSI Service Technicians that may apply through employment job posting portals.
Operational Support
Assist with new community setups including trash and recycling bin distribution, flyer delivery and SOP management.
Drive to our Small Materials Recovery Facility when needed for supplies (Personal Protective Equipment, containers/recycle liners/etc).
Drive to job sites within the assigned area up to 90% of the workday.
Requirements
Reports to the WSI Trash & Recycling Valet main office located in Cottonwood Heights, Utah.
High school diploma or GED equivalent.
Must be at least 18 years of age.
2-3 years prior managerial/team oversight experience.
Must be authorized to work in the United States and must be willing to be subject to a criminal background check.
A valid Driver’s License and ability to operate a motor vehicle in Utah is required. (Valid documentation included but not limited to Auto Liability Insurance and Driver’s license must be maintained.)
Must be able to physically lift and transport up to 50 lbs. and able to work at indoor and outdoor environments during various weather conditions.
Must be able to ascend or descend stairs and walk for prolonged lengths of time.
Makes informed decisions with consideration of customer/associate impact, ensuring maximum quality of service.
Effectively communicate with others directly and through written and digital methods.
Ability to collaborate within an environment that requires evolving work demands and processes.
Prior customer and/or team management experience preferred.
Proficient or demonstrates ability to learn how to use MS Word, Excel, PowerPoint and basic Photoshop/image editing processes.
Understands the principles of customer service.
Ability to manage stress and de-escalate customer service issues.
Must be conscientious, reliable, detail-oriented and exhibit a friendly and helpful attitude towards property management, staff and residents.
We Offer
Competitive compensation package, salary commensurate based on experience.
Quarterly Performance Based Incentive Compensation.
Mileage provided between job sites.
Comprehensive benefits package including medical, dental, vision & life insurance.
About Us
WSI provides highly compensated opportunities for the right candidate. As a family friendly, family-owned business, we strive to create friendly working environments. We highly value our service providers and many of them have been with us for several years!
