09/13/2026
Katrena Kares Housekeeping and Organizational Services
Cancellation & Rescheduling Policy
Dear Valued Clients,
At Katrena Kares Housekeeping and Organizational Services, I truly appreciate your business and the opportunity to care for your home.
I would like to remind everyone of my cancellation and rescheduling policy. My housekeeping appointments are scheduled in advance, and that time is reserved exclusively for you. When an appointment is canceled or rescheduled at the last minute, I often lose the opportunity to fill that time with another client.
As a small, family-operated business, this is how I provide for my family, so last-minute cancellations have a direct impact on my household and my business.
Effective Immediately:
• Thirty-six hours’ notice is required for cancellations or rescheduling.
• Cancellations made with less than 36 hours’ notice will be subject to a cancellation fee equal to half of the service amount.
• Same-day cancellations and no-shows will be subject to a fee equal to the full service amount.
• Repeated last-minute cancellations may result in the loss of recurring appointment privileges and/or require payment in advance to schedule future services.
• Emergencies and genuine unforeseen circumstances will be handled on a case-by-case basis.
I completely understand that things happen and that life can be unpredictable. However, I also have responsibilities that I must honor. When you reserve an appointment, I reserve that time, prepare for your service, and turn away other potential work to keep that time available for you.
I kindly ask that you respect my time and my business in the same way I respect yours.
Thank you for your understanding, continued support, and consideration of Katrena Kares Housekeeping and Organizational Services.
— Katrena
Katrena Kares Housekeeping and Organizational Services
