07/23/2023
-A kind reminder-
●Please make sure your kids are not near the cleaners when they are using chemicals. Some of these chemicals can be harsh when breathing in.
●Please make sure kids are not running around naked- your kids privacy is at most to be respected.
● Please make sure all pets are in another location away from cleaners due to chemicals.
●Please make sure your home is picked up prior to your clean. If you want your home picked up by cleaners this is a charge starting at $60 and has to be known prior to the clean. We have to work this into the time. This can cause cleaners to run late if this is not prior discussed.
●Please make sure there is no animal urin on carpet or any floors due to this will be a instant extra $100 charge. Due to this causes us to have to either replace parts on equipment or throw away equipment.
●Please make sure if you book a move out clean that the home is fully moved out of. It is hard for cleaners to fully clean the house properly if there is active movers there going in and out of areas that were just cleaned. Also you will not receive the clean you want if there is still stuff in the home. If the home is not fully moved out of yet please book a deep clean.
●Please make sure to fully read that we do not move couches ect. This is due to we cant risk the team hurting there back,
Or scratching your floors. You are more then welcome to move the couch for the cleaner so they can clean fully under it.
●Please make sure when doing the walk through if there is anything missed or not to your liking you bring it up. The team will not get upset if anything they will feel bad and try to fix the situation.
●Please if you want any add ons after cleaners arrive understand that they have cleans after yours. So if they deny any add ons it is not due to them not wanting to do it. It is due to them not wanting to be late to there next clean.
● Please note that we are making a check list that has what your cleaning comes with. You will be asked to check everything on the list and sign/date it if everything has been done.
This is to make sure there is no confusion on what services you booked.
●Please note we are not responsible for any messes your animals make after we leave your home if you are not present during the clean.
●Please note a basic clean dusting is dusting surfaces with out moving anything. Deep clean is when we pick up and move stuff and dust off tour vases ect.
●Please note that if a cleaner comes into your home and it hazardous the cleaners are instructed to leave.
● We have had a couple mess ups on our end absolutely we take fault in this. Tho we have had many complaints on couches not being moved or animal p*e not being cleaned if they dont want to pay the $100 fee.
Complaints walls are not cleaned on a basic clean ( walls are not included on any clean )
Complaints missing things when those things are not on there style of clean.
We have had people complain that for there basic clean there showers and tubs were not fully cleaned ie hard water marks rust ect- this is only on a deep or move out clean.
Basic clean is very simple it chemical on your shower/tub and a scrub that removed the soap, hair ect . Deep is where we lay thick chemicals and use a brissel brush. Ie why a basic clean bathroom take no more then 20 minutes and a deep clean bathroom can take up to 1 hour.
Please note that each cleaning team does a minimum of 5 houses a day. So they can accidentally miss something. So please please never feel bad to bring it up. We get paid for a service so please make sure you are getting that service. Tho also remember if you pay for a specific service please do not expect that other things are to be done if they are not on the list of the services you booked.
Please note sometimes we cant get the heavy hard water, calcium, rust or discoloration off on a deep clean.
Clr used to be amazing to get this stuff off but we are noticing more and more it doesn't eat at the calcium like it used to.
Zep is not as strong on certain build ups.
We are currently going through trial and errors on what is best or what works faster with clients who receive a discount for letting us use there bathrooms as a study.
We are always trying to find better ways to get build up off.
We have been cleaning houses since 2017 we have kept things very small until recently we decided to grow. With growing there is more trial and errors and new situations ect. We started with clientele predominantly in ahwatukee for the first 3 years then had been adding on 1 city at a time.
We are running into cheaper materials in houses that you cant do a harsh chemical or scrub because is will ruin the item in your home. This is not fault of the client but more rather of the wear and tear over time of the item or that the builders used cheaper stuff.
