10/02/2026
📣 IMPORTANT CLIENT POLICY REMINDER — EFFECTIVE IMMEDIATELY
First and foremost, I want to say how much I appreciate each and every one of our clients who trust The Polished Nickel with their homes and businesses. ❤️
As we continue to grow, I need to be more consistent about enforcing the policies that are already included in our signed customer agreements. I’ve been very lenient with some of these in the past, but in order to run our business fairly and consistently, the following policies will be enforced moving forward:
✨ SERVICE CONCERNS We want you to be happy with your service! If we miss something or you have a concern, I ALWAYS want the opportunity to make it right. We strive very hard to get it right the first time, but are human! However, any concerns regarding your cleaning must be reported within 24 hours of service so we have the opportunity to address and correct them.
💳 INVOICES & PAYMENTS Invoices are sent the day before your scheduled service and are due at that time/by the time of service.
Any invoice that remains unpaid as of midnight on the day of service will be assessed a 5% late fee based on the outstanding invoice amount.
📅 MISSED/CANCELED APPOINTMENTS Our cancellation and missed-appointment policies outlined in your signed customer agreement will also be enforced, including applicable charges when required by your agreement.
None of these policies are new—they have been part of our customer agreement for years. I simply haven’t always been as consistent about enforcing them as I should have been.
My goal has always been to take care of our clients, do the right thing, and make things right when something doesn’t meet our standards. At the same time, I have a responsibility to my employees and to the business to consistently follow the policies we have in place.
We appreciate your understanding and your business!!