05/08/2026
Scammers Come in All Shapes and Sizes and Impact Every Form of Business. :(
Our company has always been built on the reputation, integrity, and values behind Devin’s mantra: do good business and treat people right. For years, we’ve operated on good faith with our customers and our community, and we truly appreciate every person who has supported us along the way.
As our business continues to grow, we’ve unfortunately experienced situations that remind us that scammers exist in every industry, including the detailing industry. Whether it’s fraudulent bookings, unpaid services, false disputes, or people taking advantage of small businesses, these situations impact real people, real families, and hardworking teams.
Because of this growth, we need to streamline certain procedures to protect our company's integrity and continue providing quality service to our loyal customers.
Here’s a breakdown of what is to come and what these updates mean:
💳 Deposits for Certain Appointments
Certain services will now require a deposit at the time of booking. This mainly applies to:
Priority or emergency details
Skip-the-line bookings
Large or specialty services
Booking Confirmations
All appointments must now be confirmed prior to service. This helps us ensure scheduling accuracy, avoid confusion, and keep communication clear between our team and our customers.
📅 Cancellation Policies — Coming Soon
To continue operating efficiently, we will soon be introducing updated cancellation and rescheduling policies. These policies will help protect reserved appointment times and allow us to better accommodate serious clients who are waiting for availability.
📲 Verified Contact Information
Customers may now be asked to provide verified contact information before appointments are approved. This helps us maintain reliable communication regarding arrival times, updates, confirmations, and service details.
💵 Payment Agreements Before Service Completion
To avoid misunderstandings, payment expectations must be agreed upon before services are completed. Transparency and professionalism are important to us, and we want every customer experience to remain smooth and respectful from start to finish.
These policies are not meant to inconvenience our valued customers. They are in place to help protect the time, effort, resources, and professionalism that go into every service we provide.
We remain committed to delivering honest, high-quality work and treating every customer with respect. We thank our community for understanding, supporting small businesses, and continuing to grow with us.
Integrity will always remain at the center of what we do.
No hard feelings — just good business.
Devin Wilson
