02/24/2026
💗 Communication Update
Hi friends 🤍
We wanted to share a quick update regarding communication and apologize to anyone who may have experienced a delay or any messages we have may missed.
We have been dealing with some phone issues with the phone glitching/icloud signing out.. following the phone screen unexpectedly going out leading to other issues getting back into icloud. While the phone was thankfully covered under insurance, no replacement screens were available locally, so a new device had to be shipped and received.
Once the replacement arrived, we experienced temporary issues signing into iCloud however once the icloud was signed into it was followed by delays transferring data due to the high volume of communications, contacts, and photos stored. During this time, there were several days where incoming calls, texts, emails and messages were not received due to going to the broken phone.
To ensure no information was lost or we didn't leave anyone responded to the original phone was repaired so we could properly back up the device and complete a secure direct transfer. Given the volume of data (including hundreds of thousands of messages and tens of thousands of photos), this process required multiple days due to their business hours.
Additionally, while signing back into our apps and systems, security verification codes were initially routed to the original device, which created further delays in restoring full access. Leaving messages responded to.
Technology is incredible — until you realize how much your business depends on it.
If you reached out and have not yet received a response, please know it was absolutely not intentional. We are actively reviewing all calls, texts, and messages to ensure nothing slips through the cracks and working to get them all caught us as quick as possible.
If you believe your message may have been missed during this time, please feel free to resend it or contact us again so we can make sure you are fully taken care of.
We truly appreciate your patience, understanding, and continued support. 💗
Happily Clean & Co.