Vergic Engage

17/01/2022

If you are working with digital customer experiences you cant afford to miss our free webinar this Friday. Sign up!

Digitisation is becoming an increasingly important part of our everyday lives. The first meeting with companies and organisations usually takes place via digital channels, but it is seldom that the business is equipped to digitally meet the customer in the best way. How do you use Digital Engagement...

18/11/2021

Learn more how proactive digital engagement powers future customer service:

CX Today reports on the latest customer experience technology news from around the globe. Read similar Feedback news here

11/11/2021

Young adults would rather instant message their bank than visit in-branch, but digital services aren’t yet meeting the mark, Puzzel research reveals .

https://www.vergic.com/news/gen-z-would-rather-instant-message-their-bank-than-visit-in-branch/

26/10/2021

Ska du också till eFörvaltningsdagarna imorgon onsdag-torsdag? Vi är där och berättar bla om ”Personliga Webbmöten” som vi tagit fram tillsammans med Försäkringskassan. Här kan den digitala medborgaren möta experter digitalt på sina egna villkor anpassat efter sin vardag.

Projektet är dessutom ett regeringsuppdrag inom ”Säker statlig IT-drift” som alla statliga myndigheter kan använda för att möta sina medborgare digitalt.

Kom till vår monter på plats 6 i utställningshallen. Vi ses!

22/10/2021

Listen to Alexander Lunde (CEO Vergic ) and Frederic Laziou (CEO Puzzel ) elaborate on the opportunities by joining forces. In this interview by CXtoday you get an understanding on whats expected of the future contact center platform.

CX Today reports on the latest customer experience technology news from around the globe. Read similar Contact Centre news here

07/10/2021

Learn more about the strategy behind combining Vergic and Puzzel:

"Expectations on customer service has rapidly changed over the last 18 month. At the same time contact centre has evolved from a customer service channel into a multifunctional business unit. Where do we go from here?"

Together with Vergic, Puzzel can empower contact centres to become true experience centres that actively drive value for businesses.

05/10/2021

Announcement: We are excited to tell you about our next step in our company journey. Vergic joins Puzzel with the shared vision to power the future of customer service with smart experiences.

Vergic has been acquired by Puzzel and will be integrated in the Puzzel Customer Service platform. Vergic will still be developed, maintained and available as a stand-alone- or OEM product trough partners for companies and organisations with a ‘digital first’ need.

Read more in our joint press release:

Puzzel, the leading European Contact Centre as a Service (CCaaS) provider, has today announced the acquisition of Swedish digital engagement company Vergic. Bringing Vergic’s digital-first solutions into the Puzzel Customer Service Platform marks another milestone in the company’s vision to powe...

25/08/2021

The Swedish Social Insurance Agency, Försäkringskassan, updated their Vergic installation with a Private Cloud and other features. This update creates many new possibilities for safe digital engagement with citizens of Sweden.

Last spring, Vergic won the Swedish Social Insurance Agency’s tender with the purpose of developing a secure and efficient platform to interact with citizens online. After carrying out a large update, the agency is now able to create better opportunities for digital meetings.

21/06/2021

Another mayor player in the contact center industry experiences the benefits of Vergic chatbot AI solution:

World-leading NICE CXone captures leads with Vergic’s chatbot If your market spans over several different time zones, it can be a challenge to staff your website to meet customers. NICE CXone has solved this by starting to use Vergic’s chatbot. Now they never miss any contacts outside opening ho...

08/06/2021

We expand our markets to include the Pacific region, APAC. Read more about this opportunity 🚀

Vergic expands it’s markets to include the Pacific Region, APAC Vergic has expanded its operations to include Asia and Australia (APAC) and is now able to offer its platform and services to partners and businesses. APAC includes 13 countries in and around the Pacific rim. The potential is enormous...

04/06/2021

Make the most of your engagement platform! In this episode we give you some examples on how to use the real power in Vergic Engage by combining it with customer data in your CRM.

https://www.vergic.com/news/46-use-your-customer-data-for-advanced-digital-engagement/

 46. Use your customer data for advanced digital engagement Many companies use only a fraction of the power of their digital engagement platforms. They look at the chat channel as a service channel and offers contact on all pages regardless of who the visitor is witch is not the most eff...

26/05/2021

Vi är mycket stolta och glada över att Försäkringskassan har valt Vergic Engage som leverantör 🌟. Allt fler myndigheter ser nu möjligheterna i att flytta fysiska möten online. Kontakta gärna mig så berättar jag mer om vad vi kan göra för er!

https://www.mynewsdesk.com/se/vergic/pressreleases/foersaekringskassan-skriver-avtal-med-vergic-foer-leverans-av-digitala-moeten-3102941

När Försäkringskassan valde leverantör av teknologi för att möta medborgare online föll valet på Vergic. Vergics bredd av digitala kanaler så som Chat, Video...