HiJiffy

Guest Communications Hub powered by conversational AI specialised for hospitality.

HiJiffy was founded in 2016 with the mission of developing the most advanced conversational AI for hospitality. Seeking the perfect connection between hotels and their guests, HiJiffy created a powerful 𝗚𝘂𝗲𝘀𝘁 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀 𝗛𝘂𝗯. Its cutting-edge technology earned the company several awards, including the UNWTO recognition as one of the most innovative companies in tourism. Powered by its proprieta

ry AI - Aplysia OS - HiJiffy allows hoteliers to increase revenue from direct bookings and upselling while automating repetitive tasks to reduce operating costs and mitigate staff shortages in the industry. As of 2023, more than 1,800 hotels in over 50 countries use HiJiffy’s solution to reimagine guest communications.

𝗣𝗶𝗼𝗻𝗲𝗲𝗿 𝗶𝗻 𝗩𝗼𝗶𝗰𝗲 𝗔𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝘁𝘀 𝗮𝗻𝗱 𝗚𝗣𝗧-𝟰 𝗶𝗻 𝗛𝗼𝘀𝗽𝗶𝘁𝗮𝗹𝗶𝘁𝘆

HiJiffy launched the first voice assistant specialised in hospitality in December 2022. Representing a new paradigm in guest communications by being able to handle complex voice interactions, the multilingual virtual assistant uses complete sentences and provides instantaneous voice responses that mimic a human-like interaction. In March 2023, HiJiffy launched the first hotel chatbot powered by GPT-4, which uses the power of Generative Artificial Intelligence to handle guest inquiries and requests with unrivalled accuracy and automation.

𝗖𝗼𝘃𝗲𝗿𝗶𝗻𝗴 𝘁𝗵𝗲 𝗙𝘂𝗹𝗹 𝗚𝘂𝗲𝘀𝘁 𝗝𝗼𝘂𝗿𝗻𝗲𝘆

In the pre-stay phase, HiJiffy's AI ensures instant responses to frequently asked questions with automation rates above 85%, in more than 130 languages, and on different hotel communication channels - from a webchat on the website to Facebook or WhatsApp, from Instagram to Google My Business. The solution guides guests through the booking process wherever they are, 24/7, without the need for human interaction and with full integration with hotel management systems. During the stay, in addition to facilitating the digitalisation of processes such as check-in or check-out, HiJiffy's solution allows guests to obtain instant answers about the operation of the hotel and to request in a simple and contactless way any type of service that the hotel offers: reserving a restaurant table or a spa treatment. The solution also automates room service, as well as other types of requests related to maintenance, thanks to integrations with hotel management systems. In addition to upselling campaigns, using HiJiffy’s solution, hotels can also share satisfaction surveys and develop campaigns to promote reviews in an automated way during departure.

20/03/2026

We will be handing over these gifts in our next company wide meeting to celebrate long tenures 🦕☕️
Who are our newest dinosaurs and who earned our 5-year club mug? 🤔

18/03/2026

This month we welcomed Tatiana and Vanessa to our team and we couldn’t be more excited!! Join us in wishing them the warmest welcome to HiJiffy 💙✨

13/03/2026

Big week for our Data & AI team at the DeepMind AI Innovators Expedition in London 🤖🚀 Eduardo, José and Pedro had the chance to learn from the best at Google DeepMind ✨ Great to see our colleagues representing HiJiffy!

04/07/2025

If that thought ever crossed your mind, you’re in the right place!

The perception of AI has evolved significantly in recent years. Today, the question is no longer whether to use it, but rather: how to strike the right balance between AI and the human touch in hospitality? In other words, where should you draw the line? 🤔

That’s exactly the starting point of our newest white paper. Inside, you’ll find:

• Learnings from over 16 million guest messages handled by AI in the last year;
• Exclusive insights from our hotel staff survey;
• Expert commentary from leading hospitality media (Hotel Speak, Hospitality Industry Club, Revenue Hub, TecnoHotel);
• Forward-thinking perspectives from hospitality tech providers (Mews, Oaky, Bookline, HiJiffy).

👉🏼 Get your free copy here: https://www.hijiffy.com/white-paper-where-is-the-line

Plus: you'll get a bonus AI Readiness Checklist to help you evaluate where you stand!

07/03/2024

Our Guest Communications Hub is now integrated with hotelkit, enabling clients using both solutions to benefit from AI-powered to increase hotel teams’ efficiency in processing and managing and requests from guests.

Learn more about how the integration works: https://www.hijiffy.com/integrations/hotelkit

06/03/2024

Our AI just got some new powerful features! 🆕

𝗦𝘁𝗮𝗿𝘁 𝘂𝘀𝗶𝗻𝗴 𝗔𝗜 𝗳𝗮𝘀𝘁𝗲𝗿
▶ A simple document upload trains the answers about your hotel;

𝗠𝗮𝗸𝗲 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀 𝗺𝗼𝗿𝗲 𝗲𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝘁
▶ Check grammar, adjust the tone and rewrite text for clarity using ;

𝗨𝗻𝗱𝗲𝗿𝘀𝘁𝗮𝗻𝗱 𝗯𝗲𝘁𝘁𝗲𝗿 𝘄𝗵𝗮𝘁 𝗴𝘂𝗲𝘀𝘁𝘀 𝘄𝗮𝗻𝘁 𝘁𝗼 𝗸𝗻𝗼𝘄
▶ AI analyses conversations to suggest improvements to the information provided.

And there's more!
Read about all the new features: https://www.hijiffy.com/news/hijiffy-ai-gets-new-features-making-deploying-ai-in-hotels-simpler

16/02/2024

Let's wrap up the week with some great anecdotes and honest insights. 💡

In a conversation with Revfine.com, Tiago Araújo shares behind-the-scenes stories of co-founding HiJiffy with José Mendonça and Pedro Gonçalves, reflects on balancing the traditional touchpoints of hospitality with technology, and explores past, current and upcoming challenges in the industry.

In this article, we interview Tiago Araújo, the CEO of HiJiffy. Araújo launched HiJiffy in 2016 to enhance hotel guest communication.

15/02/2024

Are you coming to the Lakes Hospitality Trade Show at the end of February? Come by our stand, and let's take a look at your to see where can help you generate more revenue and improve your guest experience.

12/02/2024

See you in two weeks in Ireland for ! We can't wait to talk to hoteliers passionate about innovation and show how our can benefit each stage of the .

08/02/2024

New job opportunities at HiJiffy on the horizon! 👀

🔵 Associate Product Manager
🔵 Senior Business Development Manager (UK & Ireland)

Learn more about the positions and our work culture:
👉 https://careers.hijiffy.com/

12/01/2024

Earlier this week, our team got together in Lisbon for the quarterly in-person meeting. We recapped achievements and learnings from the last year and shared exciting plans for 2024.

The following day, we spent an afternoon volunteering at Banco Alimentar Contra a Fome, appreciating the opportunity to give back to the community.

Inspired and motivated, we're ready to make the most of 2024! 🚀

05/01/2024

Start a new chapter in your career this year as a Partnership Manager at HiJiffy 🚀

You will play a crucial role in forging valuable, technically-driven partnerships by delving deep into metrics, managing integrations, and ensuring collaborations align with our strategic goals and operational efficiencies.

Learn all about the role and apply on our careers page:
https://careers.hijiffy.com/jobs/3333790-partnership-manager

About HiJiffy HiJiffy is an innovative solution that centralizes, automates, and measures all customer care activities for travel companies by integrating cutting-edge technology in a simple, relia...

Endereço

Heden Santa Apolónia, Doca Jardim Do Tabaco, Terminal De Cruzeiros De Lisboa, Edificio NE First Floor
Lisbon
1100-651

Website

https://www.hijiffy.com/

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