04/01/2026
General Guidelines
📍Loyalty Card
1. Please keep your loyalty card with you at all times, as it should always be in the customer’s possession.
2. Present your loyalty card during every shop visit to earn points. Visits without the card will not be eligible for points.
3. To ensure fairness, lost or damaged loyalty cards cannot be replaced. However, you may purchase a new card for ₱20. Once a new card is issued, all previous signatures or points will no longer be valid.
📍Pick-Up and Delivery
To ensure smooth and timely service, we kindly ask customers to follow the scheduled pick-up and delivery times below:
• 🔴Monday: No pick-up and delivery
• 🔴Tuesday to Friday: Pick-up anytime; delivery will be made the next day
• 🔴Saturday and Sunday:
🔴Pick-up from 8:00 AM – 10:00 AM: delivery in the late afternoon or onwards
🔴Pick-up from 1:00 PM – 3:00 PM: delivery will be made the next day
📍Payment and Charges
1. To ensure smooth processing of all orders, we kindly follow a payment-first policy.
2. For your convenience, we currently accept cash payments and bank transfers.
3. For picked-up laundry, a payment notification will be sent after collection indicating the total amount due. To keep deliveries on schedule, payment is kindly requested before delivery. If payment is not completed, the laundry may be picked up at the shop instead.
4. For laundry pick-up or delivery requests made outside the regular schedule, an additional delivery charge will apply.
📍Laundry Drop off and Picked -up
1. To ensure quality service, laundry items are carefully checked by the customer or owner upon submission. A second inspection is also conducted by our staff to help maintain proper care of all items.
2. We kindly ask customers to check pockets and remove pens, crayons, or any items that may cause damage or discoloration. While we take great care in handling laundry, the shop cannot be held responsible for issues caused by such items.
3. The shop is committed to handling all laundry items with the utmost care. However, please note that we cannot be held responsible for normal wear and tear, color fading, or damage resulting from manufacturer defects.
📍Laundry Pick-Up Policy
Purpose:
To help maintain cleanliness, ensure efficient use of our facilities, and promote shared responsibility among all customers.
1. Pick-Up Deadline
We kindly ask that all laundry items be collected within 7 days (1 week) after they have been washed, dried, or stored at the shop.
2. Unclaimed Laundry
To keep our space organized and available for everyone, the following guidelines apply to items not picked up within one week:
🔴Storage Fee:
A minimal holding fee of ₱70 will be applied after the first week. An additional ₱50 per day will be charged for each extra day the items remain unclaimed.
🔴Long-Term Unclaimed Items:
Laundry left unclaimed for one (1) month may be donated, disposed of, or repurposed at management’s discretion.
3. Liability
For items left beyond the 7-day pick-up period, storage will be at the owner’s risk. The shop is unable to take responsibility for any loss, damage, or missing items after this time.
