28/01/2025
Hello, this is Joy.
Mary and Martha's Laundry House has been in service for the last two years.
The business has survived rising cost of water, electricity, gas, detergent and all the challenges of running a business. We have not increased our service charges since December 2023.
This is all because of you and your continued patronage. Salamat po.
Just a gentle reminder for all of us:
1. We do more than just put your clothes into the machine. We make the extra effort to rinse before washing, and to spot check for stains and dirt.
2. There is 40minutes run for drying. If your clothes are heavy, like jeans or towels, it might take another 10 or 20 more minutes for drying. We charge 20pesos for that.
3. Comforters are light when dry, but heavy when wet. This is why we wash one comforter as 1 load, equivalent to 230pesos. Usually, a comforter dries at 40mins but there are different kinds of stuffing in the comforter, so it can run as long as 60minutes. We charge another 20pesos for that.
It is impossible for 2 or more comforters to be washed at the same time. That is recipe for destroying an expensive washing machine.
Like I said, comforters are light when dry. They can be just like 2kgs when dry, but when it's wet, it can triple it's weight.
4. We do not wash large (towels, bedsheets, etc) with small mixed items (dresses, shirts, etc) because it reduces cleanliness, and increases drying time.
Our price: 8 kilos maximum for mixed items at P220, and 5 kilos max for large items (curtains, sheets, etc) at P225.
5. When clothes are extra dirty, kinukuskus po namin. We use zonrox, and baking soda, and laundry bar. If it's just a few items, we do not charge extra. But if the dirty items exceed 2kgs, we do charge 30pesos for the extra labor and time of worker.
All of those who have been our long term clients know this, and we appreciate that they even give tips to our workers.
6. We have a standard measurement for detergent and fabcon. If it's 8kgs, we use 100mL of detergent, and 50mL of fabcon.
Some clothes come to us clean, so this measurement produces fragrant and really clean laundry.
Some clothes come to us extra dirty, and so the results are less fragrant. We cannot add more detergent because the machine cannot rinse properly (usually, the machine reports an error if there's too much detergent).
Please manage your expectations for your laundry.
7. Some of our customers do not want fabcon on their laundry because they are allergic to fragrance. When informed of this, we take care to follow instructions.
8. While we use machines for laundry, the laundry is handled by people. Some of them commit mistakes, so we really appreciate those who call us and give us feedback. We try as much as possible to respond to complaints. We see it as the most effective way to improve our services.
9. We text-message our clients when their laundry is ready for pick up. This is an extra service so they can schedule pick up at their most convenient time. We also deliver lundry when asked.
10. Lastly, the laundry service requires hard labor on the part of workers. We appreciate the kindness you show to our workers when dropping off and picking up.
Salamat for reading this far. I hope this clarifies some of our operations and please reach out to us if you have inquiries or suggestions.
