24/05/2026
WHAT HAPPENS WHEN YOU DON’T TELL CUSTOMERS THE PRICE BEFORE WORKING ON THEIR CLOTHES?
Many laundry owners make this mistake, and it ends in one place: serious arguments at pickup.
I was in a colleague’s shop yesterday when a customer came to pick up his clothes.
The customer handed him some money.
He rejected it immediately and told the customer the actual cost.
That started a serious argument.
By the time the customer left, both sides were upset.
When the customer left, I asked him:
“Did you tell the customer the amount before working on the clothes?”
His reply: “Is he not in this country to know that things have changed?”
That statement is wrong, and it doesn’t portray professionalism.
The price of the work must be concluded before you start.
HERE ARE 5 STEPS TO STOP THIS MISTAKE:
1. Check the clothes immediately you receive them.
Don’t just collect and dump.
2. Confirm the number of clothes collected.
Count it with the customer present.
3. Confirm the nature of the work.
Is it wash only, iron only, or wash and iron?
4. Check for stains.
Stained clothes attract extra money 🤷♀️.
Explain this upfront so it doesn’t look like you’re inflating price later.
5. Quote the price and get agreement first.
“Your 3 shirts, 2 trousers, wash and iron will be ₦2,200. Okay to proceed?”
Yes, some customers may be in haste.
They drop their laundry and zoom off 🤣🤣.
That’s why you should collect their phone number.
Send them the quote on WhatsApp and get a “Yes” before you start.
Clarity before the wash prevents conflict after the wash.
What you don’t agree on upfront, you’ll fight over at pickup.
Professionalism is not expensive. It’s profitable.
