05/01/2017
Mission, Vision & Values
As a well-established, Liberian-owned cleaning service provider, Home Master Housekeeping & Cleaning Company is keen to remind our employees, customers and operatives, of our humble beginnings – as a Liberia run company built on the principles of honesty, reliability and with personal relationships at the fore.
After identifying a need to provide a more comprehensive and professional cleaning services to the commercial sector, the Home Master Housekeeping & Cleaning Company has strived to build a professional company to meet the growing needs of our many customers. Our services are just more than cleaning, as we’re in the business of developing relationships and partnerships with our clients, and working with them to find solutions to their problems.
Our Mission
Home Master Housekeeping & Cleaning Company is committed to providing the highest quality commercial cleaning service available by exceeding the expectations of our clients, as well as their employees, patients, students, and other visitors to their premises or facilities.
Management Functions: our management system ensures that our team adheres to the following four major management functions.
Planning: defining goals, establishing strategy and developing sub-plans to coordinate activities through a flexible management approach.
Organizing: determining what needs to be done, how it will be done and who is to do it.
Leading: directing and motivating all relevant stakeholders through in-house and on-site training, employee suggestions and conflict resolution.
Controlling: regular audits and maintenance activities are executed to ensure that tasks are accomplished as planned, with outcomes reviewed and evaluated with the aim of continuous improvement.
Our Vision
We are constantly working to establish ourselves as the most respected and sought after contract cleaning and facilities support service in Liberia. We seek to build a partnership philosophy
based on solid and trusting relationships with our key stakeholders.
Our Values
Respect: taking time to understand and value each person and respecting their choices.
Responsibility: acting with integrity towards our staff, our customers, the community and the environment.
Caring: a duty of care for our staff, customers and the environment.
Excellence: to always look to provide the best quality experience with regards to our cleaning and our customer service.
Integrity: to act with honesty, openness and do what we say we will do.
Innovation: to be industry leaders.
Our Objectives
Our key objectives, fundamental to our business in delivering you world-class cleaning and customer service, are as follows:
Provide our customers with a professional and friendly service.
Meet or exceed the expectations of the management, staff and those visiting our clients’ office, building or facilities.
Implement our total quality management system based on an appropriate delivery service to the Environment through our innovative Integrated Management System.
With the level of efficiency and effectiveness, Home Master Housekeeping & Cleaning Company should be high on your list of cleaning companies to speak with about your current cleaning requirements. Not only do we provide fully certified, industry-leading commercial cleaning solutions for businesses of any size, we offer ongoing support facilitated by innovative and progressive systems.
Our Approach Towards Work
1. Understanding Requirements
2. Developing Correct Strategy
3. Efficient & Effective
4. Work Methodologies
5. Project Management
6. Quality Assurance
7. Client Satisfaction.
