04/09/2022
Urgently Required
Job Title: Housekeeping Supervisor
Reports to: Executive Housekeeper
Key task
Responsible for supervising housekeeping operations within Zeroma Care & Logistics limited to ensure that service standards are met, and customers are satisfied.
Duties and Responsibilities
Implement housekeeping performance standards and ensure compliance with such standards by the housekeeping team.
Implement standard operating procedures, review, and initiate remedial action as required.
Prompt requisition of cleaning materials, agents, and guest supplies while monitoring and controlling the usage.
Report lost items to management and carry out the first level of investigations.
Resolve customer complaints expeditiously.
Lead, motivate, develop, and control staff
Deputize the Executive Housekeeper
Report faults and repairs which require attention from the Maintenance department and follow up to ensure appropriate, timely repairs are undertaken
Assess the team's competence and offer as-needed coaching, support, and training.
Job specification of Housekeeping Supervisor
Diploma/Certificate in Housekeeping from Kenya Utalii College or equivalent
Three years of experience in housekeeping
Work planning and organizational skills
Leadership/ managerial skills
Staff supervision and discipline skills
Safety and hygiene awareness
Customer service skills
Attention to detail
Communication and interpersonal skills
Email Your Application and CV to: [email protected]
